SpyCloud

Senior Revenue Enablement Manager, Product Success, Customer Success

SpyCloud

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

Tech Stack

Cyber Security

About the role

  • Develop and execute a post-sales enablement strategy aligned to customer lifecycle goals: implementation success, adoption, value realization, expansion, and renewals.
  • Partner with Product Success and Customer Success leadership to identify gaps, friction points, and enablement opportunities across the customer journey.
  • Build and maintain post-sales playbooks covering onboarding, implementation milestones, adoption motions, health checks, renewal readiness, and expansion opportunities.
  • Enable CS and PS teams on consistent execution of lifecycle plays, including handoffs from Sales and collaboration with SEs and Product.
  • Translate evolving product capabilities into clear post-sales processes and customer-facing workflows.
  • Own or contribute to high-quality technical documentation in partnership with Product Success and Engineering (e.g., implementation guides, integration patterns, usage workflows).
  • Ensure internal-facing documentation is accurate, accessible, and aligned with how teams actually work in the field.
  • Help standardize demo artifacts, technical walkthroughs, and customer-facing enablement materials used post-sale.
  • Partner with Revenue Enablement and CS leadership to operationalize value realization frameworks across the customer lifecycle.
  • Support development and adoption of value models, success plans, and customer-facing ROI narratives tied to SpyCloud use cases.
  • Enable CS teams to confidently position realized value during QBRs, renewals, and expansion conversations.
  • Design and deliver enablement programs (live and asynchronous) for CS and PS teams, including onboarding, role-specific training, and ongoing readiness initiatives.
  • Reinforce consistent messaging around implementation outcomes, adoption success, and value realization.
  • Partner with Enablement Ops to track adoption, readiness, and effectiveness of post-sales enablement programs.
  • Work closely with Product, Product Marketing, Sales Engineering, RevOps, and Revenue Enablement to ensure alignment across pre- and post-sales motions.
  • Act as a connective tissue between teams to ensure customer-facing execution reflects strategy, product direction, and revenue goals.

Requirements

  • 6+ years of experience in Enablement, Customer Success Operations, Product Enablement, or a related post-sales role in B2B SaaS (cybersecurity or technical SaaS strongly preferred).
  • Proven experience enabling post-sales teams (CS, PS, TAMs, SEs, or similar).
  • Hands-on experience creating technical or process documentation for internal or customer-facing audiences.
  • Strong understanding of post-sales motions, including onboarding, implementation, adoption, renewals, and expansion.
  • Ability to translate technical concepts into clear, actionable guidance and value-oriented messaging.
  • Experience with value modeling, ROI frameworks, or success planning methodologies.
  • Excellent written and verbal communication skills; able to influence without direct authority.
  • Highly organized, detail-oriented, and comfortable operating across multiple initiatives simultaneously.
  • Comfortable working within enablement and GTM tool ecosystems (e.g., LMS, content hubs, CRM, CS platforms).
  • Data-informed mindset with the ability to measure enablement impact and iterate accordingly.
Benefits
  • 401(k) with Employer Contribution
  • Health, Vision, and Dental Insurance
  • Health Savings Account (HSA) available with Employer Contribution
  • Employer Paid Life, Short-term, and Long-term Disability Insurance
  • Generous PTO Plan and 16 paid holidays per year
  • Retirement Savings Plan with Employer Contribution
  • Employer Provided Private Health Insurance and Healthcare Cashplan
  • Employer Paid Life Insurance and Income Replacement
  • Generous Holiday Plan and 14 paid holidays per year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
post-sales enablementcustomer lifecycle managementtechnical documentationvalue modelingROI frameworkssuccess planningonboardingimplementationadoptionrenewals
Soft Skills
written communicationverbal communicationinfluence without authorityorganizational skillsdetail-orientedmulti-taskingcollaborationstrategic thinkingproblem-solvingcustomer-facing execution