Senior Technical Account Manager, Team Lead
SpyCloud
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • United States
Visit company websiteExplore more
Job Level
Tech Stack
About the role
- Lead a team of strategic Technical Account Managers for US based accounts
- Create strategy for overall technical account management
- Develop processes that incorporate product account usage for technical account health
- Identify opportunities for streamlining technical account management processes ensuring product usage and efficient configuration
- Project manage enterprise quick onboarding, customer integrations, ensuring timely and successful launches to achieve customer defined value.
- Monitor the product adoption, and the program/project from initiation through delivery, proactively interfacing with customers on technical matters.
- Work closely with Customer Success, Product Management, Engineering and other internal teams to identify opportunities and translate customer goals into executable technical setups with adoption plans that arrive at customer defined value.
- Understand the customer goals, objectives, and how they measure success. Proactively identify and address technical challenges or opportunities, owning the process including communication of issues, goals, requirements, and solutions.
- Maintain a deep understanding of SpyCloud’s products.
- Create unique ways to address Customer problems in a proactive manner and escalate as emerging technical trends arise.
- Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
- Develop best practices and assets based on learnings from customer engagement to support initiatives to scale.
- Define customer metrics to determine usage and value derived from product adoption.
- Be a customer advocate, representing our customers internally.
- Provide feedback and find ways to improve the customer’s experience through processes and collateral, driving customer defined value realization.
Requirements
- Strong technical acumen and experience influencing change at all levels.
- A solid working knowledge of various web technologies with an understanding of APIs and databases.
- Good knowledge of REST technology, previous work with APIs, and ability to understand and troubleshoot cloud solutions.
- A track record of creating documentation of processes, playbooks, and other information for use by TAMs.
- Ability to work effectively in teams of both technical and non-technical individuals across multiple concurrent projects.
- Experience translating business goals into technical solutions.
- Understands data analytics to identify key performance indicators and perform data analysis to drive insights.
- Ability to seamlessly work with the customer's development team.
- Practical experience with a solid background in problem analysis and resolution of SaaS enterprise platforms.
- BA/BS/Undergraduate degree required.
- 7+ years of Technical Account Management or Sales Engineering experience in a customer-facing role (Nice to Have)
- Familiarity with Software as a Service (SaaS) solutions (Nice to Have)
- Hands-on experience with programming/scripting languages and their usage with APIs (Nice to Have)
- Cybersecurity and ATO prevention experience is a plus (Nice to Have)
- Experience with either Active Directory, Entra ID, Splunk, XSOar, Sentinel. SOAR/SIEM (Nice to Have)
Benefits
- 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical account managementAPIsREST technologydata analyticsproblem analysisSaaSprogramming languagescloud solutionsdocumentation creationcustomer metrics
Soft Skills
influencing changeteam collaborationcustomer advocacycommunicationproblem-solvingstrategic thinkingproject managementprocess improvementcustomer engagementtechnical guidance
Certifications
BABSUndergraduate degree