Provide technical support to sales representatives, distributors, contractors and end-users and internal departments
Advise and assist field sales personnel and their clients on product technical details, application requirements, etc. to obtain solutions of specific application problems
Deliver technical training support to internal and external personnel when required
Determine accurate information and calculations as associated with each sales order
Develop effective strategies based on thorough analysis of project variables, thus maximizing the likelihood of winning jobs
Evaluate needs of the customer and provide technical solutions that best fit the company’s product portfolio
Listen, understand, and convey customer requirements
Provide product support information/ direction from existing manuals, bulletins and guides
Respond to quote requests (functional, technical, and pricing elements) in a timely manner
Assist in pricing special options
Identify opportunities for process improvement and streamlining technical support procedures
Assist product development in developing new and/or enhanced products by communicating trends, needs and issues in the marketplace
Participate in other duties that relate to the overall goals of the department as assigned

Requirements

Minimum of 2 years of experience in industrial refrigeration or related field
Strong computer skills and knowledge of Microsoft Office software
Fundamental knowledge in heat transfer, thermodynamics, and fluid mechanics
Familiarity with HVAC and refrigeration systems, especially with ammonia refrigeration systems
Ability to read engineering drawings
Good understanding of technical and commercial project variables with the ability to proactively initiate action based on that understanding
Strong technical aptitude
Familiarity with SAP or other ERP systems is a plus
Bachelor's degree in mechanical or chemical engineering, preferred

Benefits

Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
Competitive health insurance plans and 401(k) match, with benefits starting day one
Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

industrial refrigerationheat transferthermodynamicsfluid mechanicsHVAC systemsammonia refrigeration systemsengineering drawingstechnical aptitudeSAPERP systems

Soft Skills

technical supportcustomer requirementscommunicationproblem-solvingprocess improvementstrategic analysistraining supportcollaborationlisteninginitiative