SPX Technologies

Claims and Legal Operations Manager

SPX Technologies

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • North Carolina • United States

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About the role

  • Support attorneys with management of claims and litigation
  • Assist outside counsel with data collection in litigation matters and coordinate communication with third‑party claims representatives, outside counsel, SPX Risk Management, insurance broker representatives, and other service providers
  • Assist with general case management
  • Assist with legal due diligence and discovery projects, when necessary
  • Design, document, and improve Legal Department workflows, processes, and standard operating procedures
  • Manage operational aspects of outside counsel relationships, such as onboarding, rate negotiations, budgeting, and performance reviews
  • Oversee management of legal spend, matter‑level budgeting, accruals, and forecasting by utilizing metrics and KPIs to provide insights into team performance, spend, and productivity
  • Manage and improve billing guidelines and invoice review processes
  • Identify opportunities to reduce spend or inefficiencies
  • Manage and serve as primary administrator of the e‑billing/matter management tool (currently Legal Tracker)
  • Lead efforts to optimize use of Legal Department tools (e‑billing, matter management, contract lifecycle management, document management, etc.)
  • Drive adoption and training of Legal Department tools
  • Manage engagement and communication tools within the Legal Department, outside counsel, and internal stakeholders (currently MS Teams and SharePoint)
  • Provide reports and other requested information to the General Counsel and other Legal Department members
  • Foster a culture of continuous improvement and accountability
  • All other duties as assigned

Requirements

  • Associate’s Degree or higher
  • 5+ years of prior relevant experience, ideally in a corporate legal or private legal practice environment
  • General knowledge of products liability, personal injury, and general litigation, along with processes for tendering claims to insurers
  • Proven project management and process improvement skills, including experience driving continuous improvement into workflows, processes, and standard operating procedures
  • Ability to quickly learn new technology, including e‑billing software, matter management software, contract lifecycle management software, document management tools, and engagement/communication tools (Legal Tracker, Ironclad, MS Teams, SharePoint, Qlik)
  • Understanding of Legal Department economics, outside‑counsel management, and billing practices
  • Strong analytical skills with the ability to translate data into practical insights
  • Excellent communication skills and comfort working with senior leadership
  • Excellent organizational skills and ability to move quickly between topics or issues
  • Ability to work in a fast‑paced, team‑oriented environment
  • Self‑directed with excellent initiative and organizational skills
  • Strong ability to manage multiple demands with urgency, drive, and energy
Benefits
  • Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
  • Competitive health insurance plans and 401(k) match, with benefits starting day one
  • Competitive and performance-based compensation packages and bonus plans
  • Educational assistance, leadership development programs, and recognition programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementprocess improvementdata analysisbudgetingbilling guidelineslegal due diligencediscovery projectsclaims managementKPI utilizationcontinuous improvement
Soft Skills
communicationorganizational skillsanalytical skillsinitiativeteam-orientedadaptabilityleadershipaccountabilitytime managementproblem-solving
Certifications
Associate’s DegreeBachelor’s Degree