Associate Technical Support Engineer

SPS Commerce

Associate Technical Support Engineer supporting customers using SPS Commerce’s cloud-based supply-chain solutions. Resolving basic technical issues, administering accounts, and collaborating with internal teams from anywhere in the Philippines.

Posted 8/6/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 ₱693,900 - ₱1,040,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with a focus on customer engagement, problem-solving, and collaboration. Proficient in using proprietary tools and applications to provide effective solutions and insights in a SaaS environment.

Highest-signal resume keywords

SaaS Customer SupportSalesforce ExperienceEffective Problem-Solving SkillsCommunication SkillsSupply Chain Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportBasic System AutomationData Center TroubleshootingXML UnderstandingEDI SchemasERP ExperienceData Transmission MethodsAccount AdministrationCustomer Issue DiagnosisCollaboration with Internal Teams

Soft Skills

Critical ThinkingAdaptabilityTeam CollaborationEagerness to LearnEffective Communication

Tools & Technologies

SalesforceAtlassianMicrosoft OfficeProprietary ToolsSPS Commerce Programs

Industry Keywords

Supply Chain ProcessesCustomer InsightsNetwork Risk MitigationCustomer Interaction LogsCross-Functional Collaboration

Tech Stack

Tools & technologies

ERPReact

About the role

Key responsibilities & impact

Provide product support to customers through various communication channels, including training on applications and tools as needed
Support customers with basic system automation and legacy products and solutions
Provide basic consultation on customer products and industry education
Assess product issues and resolve basic support inquiries promptly
Understand, prioritize, and react to critical customer issues
Maintain detailed logs of customer interactions and support activities
Use proprietary tools and applications to address inquiries and perform account administration
Navigate data center troubleshooting tools to update data statuses and flags and provide customer insights
Evaluate the scope and impact of potential issues and take action to mitigate network risk
Diagnose customer needs and engage collaborative resources when necessary
Maintain communication with customers until resolution
Collaborate with internal teams and advocate for customers in cross-functional collaborations
Share customer insights with product and technology teams
Coordinate between internal and external parties to support effective communication and resolution
Support total team development and success as a peer resource

Requirements

What you’ll need

Bachelor's degree in a relevant field or equivalent work experience
Strong interest in technical support and commitment to continuous learning
Effective problem-solving and critical-thinking skills
Agility to adapt to shifting and concurrent priorities
Excellent written and verbal communication skills
Eagerness to learn from experienced colleagues and mentors
Ability to work collaboratively in a team-oriented environment
Prior experience providing SaaS customer support preferred
Knowledge of SPS Commerce programs, systems, and processes preferred
Experience with Salesforce, Atlassian, and Microsoft Office applications preferred
Basic understanding of supply chain processes, XML, and/or EDI schemas (X12, EDIFACT) preferred
Familiarity with data transmission methods (FTP, AS2, VAN) preferred
ERP experience, including NetSuite, QuickBooks, or Acumatica, preferred
Ability to work Saturdays and Sundays, with two consecutive weekday rest days
Ability to work deep and shifting US hours

Benefits

Comp & perks

Comprehensive benefits package designed to support employees’ health, well-being, and financial security
Benefits aligned with local laws and market practices
Training and visibility across roles
Diverse career paths and growth opportunities
Resources to succeed and career development support
Collaborative and inclusive work environment
Two consecutive weekday rest days