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About the role
Key responsibilities & impact- Evolve the CoE into a more strategic, scalable, and insight-led enablement function
- Define and own the CoE strategy across internal teams, SI partners, and clients
- Reframe the CoE roadmap through a customer journey lens
- Align capability development across stakeholder groups
- Design and evolve SpryPoint’s certification strategy for clients and SI partners
- Scale structured training and methodology to improve delivery outcomes
- Ensure strong alignment with Client Solutions and broader Client Experience stakeholders
- Maintain executive-level visibility with responsibility for presenting strategy, progress, and impact at the ELT and Board level
Requirements
What you’ll need- Proven experience leading and evolving a Center of Excellence or enablement function within a Professional Services organization in an enterprise B2B software environment
- Demonstrated success designing, launching, and scaling certification programs for external stakeholders (clients, SIs, or partners) — this is a core requirement
- Experience evolving certification or enablement programs into strategic or revenue-generating assets
- 8–10+ years of progressive leadership experience across professional services, delivery excellence, or enablement functions
- Strong understanding of the end-to-end customer and partner journey and how enablement drives outcomes at each stage
- Executive presence with the ability to influence, align, and operate effectively at ELT and Board level
- Proven ability to define multi-year strategy and translate it into scalable, operationalized programs
- Strong understanding of project delivery methodologies (Agile, Waterfall) and frameworks (PMBOK)
- Experience with LMS platforms, knowledge management tools (e.g., Confluence), and delivery systems (e.g., Jira, Microsoft Project, Kantata, or similar)
- Bachelor’s degree in Business, Engineering, Computer Science, or related field
- Willingness to travel up to 20%
Benefits
Comp & perks- Health, dental, vision, and life insurance from day one
- Generous PTO and unlimited sick days
- RRSP (Canada) and 401k (US) matching programs
- $2,500 annual development fund, tuition assistance, and Book Bounty program
- Annual company events and team offsites
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Center of Excellenceenablement functioncertification programsproject delivery methodologiesAgileWaterfallPMBOKscalable programscustomer journeyrevenue-generating assets
Soft Skills
leadershipinfluencealignmentexecutive presencecommunicationstrategic thinkingorganizational skillsstakeholder managementpresentation skillscollaboration