Manager, Organizational Change Management
SpryPoint
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Deliver OCM services aligned with our pre-built package models and client SOWs
- Partner with Project Managers to integrate OCM activities into project plans, ensuring alignment across portfolios
- Conduct change impact assessments, stakeholder analysis, and readiness evaluations
- Design and implement change management deliverables, including: Coaching Plans and Resistance Management Plans
- Update and refine Communications and Activities Plans, OCM Strategy Presentations and SpryPoint OCM Plans
- Cross-functionally support project team meetings, engaging with PMs and Trainers to support adoption and client success
- Develop and maintain standardized methodologies, tools, and SOPs for OCM delivery (we use Confluence for our knowledge management)
- Ensure program documentation is complete and accessible for delivery teams
- Track and report OCM success metrics, linking results to revenue, adoption, and upsell opportunities
- Represent OCM during discovery and training phases to ensure stakeholder engagement
- Contribute to thought leadership and best practices for OCM across the company
- Learn our software and implementation approach at a high level and develop general utilities domain expertise (e.g., standard roles and responsibilities within a utility).
Requirements
- Bachelors degree or equivalent experience
- Prosci Change Management Certification (or equivalent recognized methodology)
- 5+ years of OCM, consulting, or related experience in software, utilities, or technology-driven environments.
- Proven ability to design and deliver structured change management plans (communications, training, sponsorship, resistance management)
- Strong consulting skills-comfortable influencing, pushing back respectfully, and navigating ambiguity
- Excellent verbal and written communication skills; able to simplify technical concepts into clear messages
- Experience partnering with cross-functional teams (PMs, trainers, technical staff)
- Strong documentation and process discipline
- Ability to balance billable utilization targets while contributing to methodology development
- Experience working in professional services or SaaS delivery environments
- Familiarity with utility sector operations and software implementation is nice to have, but not required for this position
- Comfort engaging in technical conversations to connect process changes with systems adoption
- Proximia tool experience (or willingness to become certified)