Support Engineer

• Provide first and second level support for SpryPoint applications, handling escalated issues.
• Diagnose and resolve more complex issues related to integrations, APIs, and system configurations.
• Collaborate with development and product teams to report bugs and suggest product improvements.
• Assist in creating and maintaining internal and external knowledge base articles.
• Guide and mentor entry-level Support Specialists, sharing best practices and troubleshooting techniques.
• Monitor application performance, identify trends, and proactively address recurring client issues.
• Work closely with all teams to ensure a seamless client experience.

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