Database Consultant, SAP Background
Advansys
CloudSQL
Technical Support Specialist II
SpryPoint
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteJob Level
Junior
Tech Stack
CloudSQL
About the role
- Provide first and second level support for SpryPoint applications, handling escalated issues.
- Diagnose and resolve more complex issues related to integrations, APIs, and system configurations.
- Collaborate with development and product teams to report bugs and suggest product improvements.
- Assist in creating and maintaining internal and external knowledge base articles.
- Guide and mentor entry-level Support Specialists, sharing best practices and troubleshooting techniques.
- Monitor application performance, identify trends, and proactively address recurring client issues.
- Work closely with all teams to ensure a seamless client experience.
Requirements
- 1 - 2 years of experience in technical support, IT help desk, or a related field
- Strong troubleshooting skills with a logical and analytical approach.
- Understanding of SaaS applications, cloud platforms, and web applications
- Experience with ticketing systems (Zendesk, Jira, FreshDesk)
- Basic knowledge of APIs, SQL queries, and system logs for troubleshooting.
- Excellent communication and customer service skills
- Experience supporting enterprise-level SaaS applications
- Experience in finance, accounting, or related fields is a plus.
