Director, Client Solutions – Professional Services
SpryPoint
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Lead Strategic Client Portfolios: You'll own the success of a portfolio of high-impact client implementations- setting strategy, driving execution, and ensuring every project delivers on time, on budget, and with excellence. You'll be the connective force across delivery, product, advisory, and operations, representing your portfolio in executive forums and aligning work to SpryPoint's broader transformation goals.
- Drive Operational and Financial Performance: You'll manage portfolio-level P&L, including effective rate, revenue forecasting, and milestone attainment. You'll optimize resource utilization across your teams, lead capacity planning and hiring decisions, and partner closely with Business Operations to ensure financial health and accountability.
- Champion Client Success: As executive sponsor for your assigned clients, you'll manage escalations, lead governance and steering committees, and ensure flawless go-lives. You'll maintain strong client relationships, drive referenceability, and deliver consistently high satisfaction scores that reflect the quality and care behind every engagement.
- Build and Develop High-Performing Teams: You'll coach and develop three Team Leads and their teams across project management, solution architecture, and implementation- supporting career growth, resolving challenges, and fostering a culture of excellence and continuous feedback. You'll conduct skip-levels, oversee performance management, and ensure your teams have what they need to thrive.
Requirements
- Experienced Professional Services Leader: You bring 8+ years of leadership experience in Professional Services within a SaaS environment, with a proven track record of managing $15M+ P&L and leading teams of 25+ people through growth and change.
- Operationally Excellent and Financially Savvy: You have strong financial acumen, deep expertise in delivery operations, and a history of building or improving processes and systems to support scale. You know how to bring order and clarity during periods of rapid transformation.
- Exceptional Communicator and Stakeholder Manager: You're a trusted executive presence- confident in client-facing settings, skilled at managing escalations, and adept at communicating across all levels of the organization with clarity and impact.
- Enterprise Software Implementation Expert: You understand the complexities of enterprise software implementations, project governance, and what it takes to deliver successful outcomes in demanding, high-stakes environments
Benefits
- Competitive Total Rewards - Comprehensive compensation package that grows with you
- Complete Setup - MacBook + $500 to create your ideal home workspace
- Total Wellness - Health, dental, vision, and life insurance from day one
- Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days
- Future Security - RRSP (Canada) and 401k (US) matching programs
- Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
- Team Connection - Annual company events and team offsites that bring us together
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P&L managementrevenue forecastingcapacity planningproject managementsolution architectureenterprise software implementationprocess improvementdelivery operationsgovernancemilestone attainment
Soft skills
leadershipclient relationship managementcommunicationstakeholder managementcoachingteam developmentproblem-solvingstrategic thinkingexecutive presenceadaptability