Partner with clients to align their business goals with SpryPoint’s best-in-class solutions
Partner with clients to asset Asset Management and Work Management programs in place and provide roadmap for improvements and achievement of client goals with these programs
Lead discovery sessions, process reviews, and integration designs to deliver tailored solutions
Ensure high-quality implementations by conducting audits, reviewing documentation, and providing feedback on process designs
Oversee system configuration and provide input on training and testing materials
Maintain and update project documentation, including issue logs, configuration guides, and test cases.
Requirements
5+ years of experience in leading and participating in the implementation of Asset Management and Work Management enterprise software for local governments and Utilities
Proven ability to map processes and manage large process mapping projects
Experience with Utility Customer Information Systems and Customer Engagement Portals is a plus
Experience leading software implementation project teams is a plus
Strong understanding of relational databases and SQL
Excellent communication skills, with a talent for presenting complex concepts clearly
A passion for learning and staying ahead of the curve in a rapidly changing industry
Strong interpersonal skills, with the ability to build relationships and collaborate with clients, senior management, and team members
A sharp, analytical mind, capable of solving complex problems quickly and efficiently
In-depth knowledge of implementation methodologies for large-scale software projects
The ability to work under pressure while managing multiple priorities
Familiarity with analyzing large data sets is a bonus
Knowledge of Reporting & Business Intelligence platforms is a plus.
Benefits
Health, dental, vision, and life insurance from day one
Generous PTO, Summer Friday half-days, and unlimited sick days
RRSP (Canada) and 401k (US) matching programs
$2,500 annual development fund, tuition assistance, and Book Bounty program
Annual company events and team offsites that bring us together
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Asset Management softwareWork Management softwareprocess mappingUtility Customer Information SystemsCustomer Engagement Portalsrelational databasesSQLimplementation methodologiesdata analysisReporting & Business Intelligence platforms
Soft skills
communication skillsinterpersonal skillsanalytical skillsproblem-solvingcollaborationability to work under pressuretime managementpresentation skillsadaptabilitypassion for learning