Cloud Service Desk Representative

Spry Methods, Inc.

Cloud Service Desk Representative supporting endpoint engineering team for secure imaging and lifecycle management. Handling escalated service issues and maintaining operational documentation.

Posted 6/14/2026full-timeWashington • District of Columbia, Washington • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

Cyber SecurityTypeScript

About the role

Key responsibilities & impact

Support the engineering team responsible for secure workstation images, patching, enrollment, baseline enforcement, and telemetry coverage.
Support escalated ticket resolution activities tied to endpoint engineering rather than routine Tier 1 help desk operations.
Participate in enrollment workflows, lifecycle operations, logging and monitoring support, and documentation updates.
Help maintain runbooks, checklists, validation artifacts, and knowledge transfer materials used by delivery teams.

Requirements

What you’ll need

Eight years of experience in information technology (IT), endpoint engineering, or cybersecurity.
Six years of engineering experience in enterprise environments.
Experience working under formal change control, audit, and security governance processes.
Experience with endpoint management, device workflows, operational documentation, and escalated issue support.
Top Secret (TS) security clearance.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Spry Methods, Inc. Website LinkedIn All Job Openings 51 - 200 employees Founded 2001 🔒 Cybersecurity 🏛️ Government Cybersecurity
Government
IT Strategy & Modernization Spry Methods, Inc. is a company providing a wide range of solutions and services to the Federal Government, Department of Defense, Intelligence Community, and the Commercial market. They specialize in cyber security, offering expertise to national security missions, Federal law enforcement, and DoD partners. The company also delivers IT and platform services, focusing on solving complex challenges and modernizing IT infrastructures with emerging technologies. Established in 2001, Spry Methods is known for combining industry knowledge with unmatched responsiveness and has been awarded significant contracts, such as the FBI's ITSSS-2 BPA. Cloud Service Desk Representative Job not on LinkedIn 🔥 11 minutes ago 🏢🏡 Washington – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead ☁️ Cloud Engineer Cyber Security TypeScript Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Support the engineering team responsible for secure workstation images, patching, enrollment, baseline enforcement, and telemetry coverage.
Support escalated ticket resolution activities tied to endpoint engineering rather than routine Tier 1 help desk operations.
Participate in enrollment workflows, lifecycle operations, logging and monitoring support, and documentation updates.
Help maintain runbooks, checklists, validation artifacts, and knowledge transfer materials used by delivery teams. 🎯 Requirements
Eight years of experience in information technology (IT), endpoint engineering, or cybersecurity.
Six years of engineering experience in enterprise environments.
Experience working under formal change control, audit, and security governance processes.
Experience with endpoint management, device workflows, operational documentation, and escalated issue support.
Top Secret (TS) security clearance. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Azure Cloud Architect 🕒 June 3 iQuasar LLC 201 - 500 🏛️ Government 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Azure Cloud Architect responsible for designing and maintaining cloud operations at iQuasar. Oversee network infrastructure and provide Azure support in a hybrid role. 🏢🏡 Washington – Hybrid 💵 $140k - $145k / year ⏰ Full Time 🟠 Senior 🔴 Lead ☁️ Cloud Engineer Azure Cloud Shell Scripting Cloud Architect 🕒 March 20 Navteca 11 - 50 🤖 Artificial Intelligence Website LinkedIn All Job Openings Cloud Architect responsible for designing and implementing enterprise cloud solutions. Collaborating with teams to drive cloud architecture strategies and modernize cloud infrastructures. 🏢🏡 Washington – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead ☁️ Cloud Engineer Cloud View More Cloud Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

endpoint engineeringcybersecurityendpoint managementdevice workflowsoperational documentationescalated issue supportpatchingbaseline enforcementtelemetry coverageformal change control

Certifications

Top Secret (TS) security clearance