Scrum Master

• The SNOW CSM will serve as the Agile process champion for our ServiceNow project team, facilitating Scrum ceremonies, removing impediments, and fostering a collaborative environment.
• Facilitate daily stand-ups, sprint planning, sprint reviews, and retrospectives for the ServiceNow project team
• Remove impediments that impact team productivity and sprint commitments
• Coach team members on Agile and Scrum practices, ensuring adherence to methodology
• Manage project backlogs in coordination with Product Owners and stakeholders
• Track and report on sprint progress, velocity, and other key metrics
• Identify risks and dependencies, escalating issues when necessary
• Facilitate cross-team coordination when multiple teams are involved
• Support continuous improvement through retrospective actions and process refinements
• Create and maintain Agile artifacts and documentation
• Collaborate with ServiceNow technical leads to ensure alignment between business requirements and technical implementation
• Serve as a bridge between the development team and business stakeholders
• Promote transparency and visibility into project status and team performance
• Support change management activities related to ServiceNow implementation

Certified Scrum Master, CSM

Scrum Master

Scrum Master

Agile Coach – Transformation Lead

Senior Scrum Master – Cleared, Polygraph