Project Manager

• The SNOW PM will be responsible for the end-to-end management of strategic programs, from initial planning through execution and closure. This individual will serve as the primary point of accountability for program outcomes, working closely with executive leadership, project managers, business stakeholders, and technical teams to ensure alignment and successful delivery.
• Define program strategy, objectives, scope, and success criteria in alignment with organizational goals
• Develop comprehensive program plans including timelines, budgets, resource requirements, and risk mitigation strategies; champion best practices in program and project management methodologies
• Lead and provide direct or indirect oversight of BAs, Dev team, & other program team members
• Establish program governance structures, including steering committees and status reporting cadences
• Monitor and manage program budgets, ensuring optimal resource allocation and cost control
• Identify, assess, and mitigate program-level risks and issues, escalating when appropriate
• Manage program interdependence and resolve conflicts between projects
• Facilitate communication and collaboration across all program stakeholders
• Track and report on program progress, metrics, and KPIs to executive leadership
• Drive change management initiatives to ensure organizational readiness and adoption
• Ensure program deliverables meet quality standards and business requirements
• Manage vendor relationships and third-party contracts related to program delivery
• Conduct program reviews, lessons learned sessions, and implement continuous improvement initiatives
• Build and maintain strong relationships with business leaders and key stakeholders
• Support change management activities related to ServiceNow implementation

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