Enterprise Customer Success Manager
Sprout Solutions
full-time
Posted on:
Location Type: Hybrid
Location: Mandaluyong • Philippines
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About the role
- Ensure clients’ success by managing program initiatives around product adoption/maximization and operational excellence
- Establish executive relationships with all of the account’s stakeholders
- Proactively identify performance gaps and other risks of churn
- Increase account value through upsells and network expansion
- Manage cross-functional relationships with different client and Sprout stakeholders to execute account projects
Requirements
- 3-5 years with account management/customer success experience in handling enterprise accounts
- Has experience in the tech industry
- Preferably has experience working in SaaS companies
- Preferably has some experience in HR & Payroll
Benefits
- Equal Opportunity Employment
- Welcomes applications from all sectors of society
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
client success managementrelationship managementrisk identificationupsellingcross-functional collaboration