Customer Advocate, CSR
Sprout Solutions
full-time
Posted on:
Location Type: Hybrid
Location: Mandaluyong • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide clear and timely solutions to concerns raised by clients
- Be skilled subject matter experts for clients
- Serve as the initial point of contact for inquiries & concerns
- Manage the biggest ticket volume
- Properly document all relevant information related to concerns
- Use various channels to assist clients
- Assist with general inquiries (Basic Navigation, Troubleshooting, and System Setup)
- Help clients become experts by contributing to the product Knowledge Base
- Collaborate with different resources and teams to solve client issues
- Adhere to SLAs and follow escalation matrix when needed
Requirements
- Willing to work on shifting schedule
- Preferably with basic HR/Payroll experience
- Customer Support experience is not required but preferred
- Rockstar Customer Service skills
- Good Communication Skills
- Good listening and comprehension skills
- Ability to multitask, prioritize, and manage time effectively
- Has keen attention to details
- Has to be solutions driven, resourceful, and a creative problem solver
- Has a methodical approach in explaining processes
- Business Writing Skills
- Good collaboration and interpersonal skills
- A team-player attitude is essential
Benefits
- Equal Opportunity Employment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HR experiencePayroll experienceTroubleshootingSystem SetupDocumentation
Soft skills
Customer ServiceCommunicationListeningTime ManagementAttention to DetailProblem SolvingCollaborationInterpersonal SkillsTeam PlayerMultitasking