Customer Success Manager
Sprout Solutions
full-time
Posted on:
Location Type: Hybrid
Location: Mandaluyong • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ensure our largest and most strategic clients realize the full value of their investment with Sprout
- Manage program initiatives around product adoption/maximization and operational excellence
- Establish executive relationships with all of the account’s stakeholders
- Proactively identify performance gaps and other risks of churn
- Increase account value through upsells and network expansion
- Manage cross-functional relationships with different client and Sprout stakeholders to execute account projects
- Recommend best practices on system usage/configuration to complement client’s business processes
Requirements
- 3-5 years with account management/customer success experience in handling enterprise accounts
- Has experience in the tech industry
- Preferably has experience working in SaaS companies
- Preferably has some experience in HR & Payroll
Benefits
- Equal Opportunity Employment
- Welcomes applications from all sectors of the society
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
account managementcustomer successrelationship managementrisk identificationupsellingcross-functional collaborationbest practices recommendation