Senior Director, Corporate Real Estate
The Cigna Group
Director, Customer Adoption
Sprout Social, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $129,600 - $178,200 per year
Job Level
Lead
About the role
- Build & Scale Adoption Frameworks
- Operationalize Risk & Opportunity Signals
- Drive Proactive Customer Engagement
- Own Systems & Tools Strategy
- Partner Cross-Functionally
Requirements
- 10+ years of experience in Customer Success, Scaled Success, Support Operations, or related SaaS CX leadership roles
- 3+ years in people management, with demonstrated success leading high-performing, cross-functional teams
- Expertise in designing scaled engagement strategies, lifecycle playbooks, or digital adoption programs
- Strong operational acumen with experience in Gainsight (or similar), Salesforce, and CX engagement tools
- Data-driven decision maker with proven ability to define and track KPIs that drive adoption, retention, and growth
Benefits
- Insurance and benefit options that are built for both individuals and families
- Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
- High-quality and well-maintained equipment—your computer will never prevent you from doing your best
- Wellness initiatives to ensure both health and mental well-being of our team
- Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives.
- Growing corporate social responsibility program that is driven by the involvement and passion of our team members
- Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successscaled successsupport operationsengagement strategieslifecycle playbooksdigital adoption programsoperational acumenKPI trackingdata-driven decision making
Soft skills
people managementleadershipcross-functional collaborationproactive engagement
