Collections Specialist

Sprout Social, Inc.

. Coordinate collection efforts for past due invoices, including outreach, follow-ups, and documentation of all communications and resolutions.

Posted 4/20/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $52,000 - $78,650 per yearWebsite

About the role

Key responsibilities & impact

Coordinate collection efforts for past due invoices, including outreach, follow-ups, and documentation of all communications and resolutions.
Partner with customers and internal teams to resolve billing issues, disputes, and questions, ensuring timely payment and account resolution.
Escalate complex collection or billing issues to Collections Management as needed.
Complete vendor setup forms and manage onboarding in customer billing portals.
Support daily cash application and investigate, resolve, or escalate discrepancies.
Maintain accurate records and reporting on collections activity, account status, and cash applications.
Provide regular updates on collections performance, risks, and account health.
Follow established Collections team processes and ensure compliance with audit and internal standards.

Requirements

What you’ll need

2+ years of collection and cash application experience with proven experience utilizing collections tools and strategies.
2+ years experience in a customer service or operational role, using several different software systems in tandem.
Strong oral & written communication skills, plus the ability to summarize complex situations for understanding and alignment.
Experience with Salesforce.
Solid account reconciliation skills.
Experience with Netsuite, Salesforce, Jira, Recurly, and similar software or specialized collections software (HighRadius, Tesorio).
High attention to detail and accuracy.
Strong problem-solving skills with the ability to identify issues and escalate or seek support to resolve them efficiently.

Benefits

Comp & perks

Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collections experiencecash application experienceaccount reconciliation skillsproblem-solving skillsbilling issue resolutiondispute resolutiondocumentation of communicationscollections strategiesaudit compliancevendor setup management

Soft Skills

oral communication skillswritten communication skillsattention to detailaccuracycustomer service skillsoperational skillsability to summarize complex situationscollaborationescalation skillsrisk management