Sprout Social, Inc.

Customer Success Manager, Strategic

Sprout Social, Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $116,000 - $175,450 per year

About the role

  • Cultivate strong relationships and inspire customer loyalty for a portfolio of Sprout’s largest customers in our North America market
  • Be the primary point of contact, providing a personalized experience to each and every customer
  • Drive value and product adoption for customers, providing strategic guidance, identifying risk, and growth indicators

Requirements

  • 6+ years of experience in Customer Success in B2B SaaS/Software
  • 2+ years of experience in Customer Success in B2B SaaS/Software managing an Enterprise book of business
  • Proven success with retaining, renewing and growing Enterprise-level accounts
  • Experience building relationships, presenting and selling to senior level decision makers across multiple functions
Benefits
  • Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
  • Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
  • Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
  • Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
  • Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
  • Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
  • Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
  • Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
  • Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
  • Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship buildingcustomer loyaltystrategic guidancerisk identificationgrowth indicatorspresentation skillssales skills