Sprout Social, Inc.

Renewal Manager, Key Accounts

Sprout Social, Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $113,600 - $156,200 per year

Job Level

JuniorMid-Level

Tech Stack

SFDC

About the role

  • Become a Sprout Social and Social Media expert to confidently speak to ever-changing trends, new product features, and platform enhancements to help assist in conversation around extending contract terms
  • Successfully execute renewals for Sprout Social’s customers.
  • Partner with the Manager of Customer Success, Renewals to define key success metrics for your role and how you will measure against them.
  • Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics.
  • Work with customer buyers and approvers from varying departments (Marketing, Operations) to secure necessary approvals
  • Respond to high-impact customer issues in a fashion that inspires continued customer loyalty.
  • Maintain product expertise across our platform and serve as the central contact for your customers for renewals.
  • Contribute to achieving quarterly assigned team sales retention quotas, including identifying upsell, cross-sell and expansion opportunities where applicable
  • Partner with Customer Success Manager and Customer Growth sales team to drive favorable renewal outcomes and to ensure alignment and awareness on renewal activity
  • Review to-date performance with your manager, identify areas of improvement and establish a plan for career development.
  • Document activities in Salesforce, prepare and maintain accurate reports and forecasts

Requirements

  • 2+ years of experience in sales, customer success or business services with a strong emphasis on customer retention
  • Proven experience managing complex enterprise-level accounts
  • Documented success contributing to shared portfolio retention and growth goals
  • SaaS/Software/Technology experience
  • Excellent communication, writing skills, and a passion for customer experience
  • Experience with Salesforce.com or similar CRM
Benefits
  • Insurance and benefit options that are built for both individuals and families
  • Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
  • High-quality and well-maintained equipment—your computer will never prevent you from doing your best
  • Wellness initiatives to ensure both health and mental well-being of our team
  • Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives.
  • Growing corporate social responsibility program that is driven by the involvement and passion of our team members
  • Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer retentionsalesaccount managementSaaSsoftwaretechnologyreportingforecasting
Soft skills
communicationwritingcustomer experiencecollaborationproblem-solving