Sprinto

Customer Success Manager

Sprinto

full-time

Posted on:

Location Type: Remote

Location: India

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Tech Stack

Cloud

About the role

  • Be the Voice and Face of Sprinto: Regularly connect with your customer portfolio to build strong relationships, share key product updates, and ensure they’re on track to meet their goals with Sprinto.
  • Sell the Value, Not Just the Feature: Strategically articulate the business value of Sprinto to every stakeholder — from the security engineer to the CFO — so customers understand not just the “how” but the “why” behind what they’re paying for.
  • Drive Product Adoption: Strategically guide customers to adopt relevant features and workflows that maximise the value they get from Sprinto, and tie that adoption back to measurable business outcomes.
  • Practice Value Engineering: Build and maintain value cases for your accounts — quantify ROI, time-to-audit, hours saved, and risk mitigated. Use these to frame QBRs, renewals, and expansion conversations.
  • Own Your Outcomes: Manage individual and pod-level OKRs — track performance and drive the activities that deliver real impact on retention, expansion, and advocacy.
  • Champion Customer Advocacy: Turn delighted customers into brand ambassadors through G2 reviews, case studies, and video testimonials.
  • Retention and Expansion: Manage renewals, identify upsell and cross-sell opportunities, and grow your customer portfolio’s revenue without compromising on experience.
  • Be a Strategic Partner: Act as a trusted advisor to customers — bring a point of view, challenge thinking where it helps them, and be the person they call before they call their auditor.
  • Work Smart with AI: Use tools like Claude, ChatGPT, and other AI assistants every day to prepare for customer conversations, draft communications, analyse account health, and scale your own output.
  • Mentor & Multiply Impact: Support onboarding of new team members by sharing your playbooks, learnings, and best practices.

Requirements

  • You have 3–5 years of experience in a B2B SaaS product company, ideally in a customer-facing role with revenue responsibility.
  • You have strong business acumen — you can read a customer’s business, understand what drives their P&L, and tailor your conversations accordingly. You are not just operationally or transactionally sound; you actively show value through our product and service offerings.
  • You understand value engineering — building ROI cases, quantifying outcomes, and using those numbers to influence renewal and expansion decisions.
  • You can strategically articulate the value of a product to customers, confidently adjusting your narrative for technical, operational, and executive audiences.
  • You have excellent written and verbal communication skills — most of your day is spent speaking with customers, and the quality of your words matters.
  • You have a good understanding of cloud technology — terms like S3 bucket, DB encryption, and Virtual Private Cloud mean something to you.
  • You have hands-on experience using AI tools like Claude, ChatGPT, and similar assistants to research, prepare, write, and analyse faster than peers who don’t.
Benefits
  • Work wherever you are: We’re 100% remote, so you get to choose if you want to work from home, cafe, hills or beaches.
  • Co-working, on the house: If co-working is your jam, we offer a generous annual allowance of up to INR 14,000 annually* for social working.
  • We care about your learning: We are invested in seeing you grow, and commit USD 1000 annually to help you level up your skills.
  • We count your spark, not your leaves: We care about you not just as an employee, but as a person. So if you need a reset, make use of Unlimited leaves.
  • Your Safety Net, Woven in: We take care of the what-ifs. From health insurance with coverage up to INR 10 lakh for you and your family, to accident protection of an additional INR 10 lakh, and life insurance worth 3× your annual salary, our benefits wrap you and your family in protection so you can focus on thriving.
  • Workspace setup of your dreams: Work from anywhere, and if that’s home, we’ll chip in INR 35,000 to help you create a space that’s as effortless as your workflow.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
value engineeringROI quantificationbusiness acumencustomer relationship managementB2B SaaS experienceaccount managementstrategic communicationproduct adoption strategiesOKR managementcustomer advocacy
Soft Skills
excellent written communicationexcellent verbal communicationstrategic thinkingmentoringrelationship buildingcustomer-centric mindsetadaptabilityinfluencingproblem-solvingcollaboration