Care Navigator

Sprinter Health

Care Navigator assisting patients with scheduling healthcare services and addressing barriers to care. Driving patient engagement through effective communication and coordination across services.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in care navigation and coordination, effectively addressing social determinants of health (SDoH) while ensuring seamless patient experiences through strong communication and organizational skills.

Highest-signal resume keywords

Care NavigationSocial Determinants Of Health (SDoH)Patient OutreachCritical ThinkingZendesk Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Care CoordinationPatient AssessmentDocumentationWorkflow ManagementCommunity Resource Navigation

Soft Skills

Emotional IntelligenceEmpathyCommunicationOrganizational SkillsProblem-Solving

Tools & Technologies

Zendesk

Industry Keywords

HealthcareHIPAACall Center OperationsHigh-Volume EnvironmentFast-Paced Environment

About the role

Key responsibilities & impact

Conduct high-volume outbound calls to engage patients and schedule healthcare services
Coordinate care across multiple services, including mammograms, bone density screenings, and primary care connections - ensuring successful scheduling, follow-up, and completion of care
Identify and address social determinants of health (SDoH) barriers by connecting patients to appropriate community resources (e.g., transportation, housing, financial assistance, food access)
Conduct patient assessments to understand clinical, social, and logistical barriers to care
Educate patients on available healthcare services and community resources, ensuring they understand how to access and benefit from them
Build trust with patients and caregivers through clear, empathetic, and effective communication
Proactively follow up with patients to ensure completion and close gaps in care
Manage multiple workflows simultaneously while maintaining accuracy and attention to detail
Maintain accurate and detailed documentation of all patient interactions and resource coordination in accordance with HIPAA and healthcare privacy standards
Collaborate cross-functionally with clinical, operations, and support teams to ensure seamless patient experiences
Escalate issues appropriately and in a timely manner when patterns, risks, or blockers are identified
Support additional projects and initiatives as needed

Requirements

What you’ll need

4+ years of experience in care navigation, care coordination, social work, call center operations, or patient outreach within a healthcare or service environment
Proven ability to work independently in a high-volume, fast-paced environment
Adapt quickly to evolving workflows, tools and priorities
Strong critical thinking and problem-solving skills
High level of emotional intelligence and empathy in patient interactions
Experience working with social determinants of health (SDoH) or community resource navigation preferred
Excellent written and verbal communication skills
Experience managing multiple communication channels (phone, email, chat, etc.)
Zendesk experience is a plus
Strong organizational skills and attention to detail
Ability to manage competing priorities while maintaining performance and quality
Startup or high-growth environment experience is a plus
Fluency in Spanish is preferred but not required.

Benefits

Comp & perks

Equal opportunity employer