Field Support Specialist

Sprinter Health

Field Support Specialist providing operational support for healthcare professionals through real-time communication and problem-solving. Supporting daily operations and ensuring tasks are completed efficiently.

Posted 6/15/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $65,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Be the first line of support for Sprinters in the field via Slack, phone, and Zendesk
Troubleshoot real-time operational issues—everything from tech issues to supply hiccups to tricky addresses.
Communicate clearly and empathetically, building trust and confidence with Sprinters.
Escalate issues appropriately to Market Operations or Clinical Managers.
Track and document field challenges to identify patterns and process improvements.
Support ad-hoc operational projects and process documentation as assigned.

Requirements

What you’ll need

1+ year of experience in operations support, customer service, healthcare administration, or similar.
Strong communication skills (both written and verbal) with an empathetic, problem-solving mindset.
Ability to stay calm and effective under pressure.
Comfortable with tools like Slack, Google Workspace, Looker, and ticketing systems like Zendesk
Availability to work flexible hours, including mornings or weekends, as business needs evolve.

Benefits

Comp & perks

Medical, dental, and vision coverage—100% paid for you and your dependents
401(k) with company match
Short- and long-term disability
Life insurance
Opportunity to make an immediate impact in a mission-driven healthcare startup
Collaborative, supportive team environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations supportcustomer servicehealthcare administration

Soft Skills

communicationempathyproblem-solvingcalm under pressure