Sprinter Health

Patient Engagement Specialist I – Bilingual, Spanish

Sprinter Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $22 per hour

About the role

  • Your day will begin by reviewing and following up on inbound requests received from existing outreach campaigns
  • Throughout the day you will utilize deep prospecting techniques to outreach patients in a personalized and engaging way
  • You will utilize an auto-dialer tool that makes 150 to 200 outbound calls to patients every day. You will talk to about 80 to 100 patients and book an average of 19+ appointments each day
  • You will use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments
  • As you connect with patients, you will help educate them on the importance of receiving their ordered services as well as the benefits receiving them in-home with Sprinter Health
  • To support you in your role, you will build a strong understanding of the care model of each of our partners to support any outstanding questions patients may have
  • You will collaborate with other representatives and healthcare professionals to ensure a seamless patient experience
  • As different customer situations arise, you will escalate questions and concerns to other teams for additional support
  • Other duties and/or projects as assigned

Requirements

  • Ability to work eastern time (EDT)
  • At least 2 years of outbound call center experience including at least 1 year in the healthcare industry
  • Proficiency in using electronic health record (EHR) systems and other healthcare software
  • Excellent written and verbal communication skills to present and explain information to customers
  • Proven skill managing multiple channels of communication including phone, email, chat, etc.
  • Experience with Zendesk (preferred)
  • Experience with Five9 (preferred)
Benefits
  • Medical, Dental and Vision - 100% premium covered up to family
  • 401 with a match
  • Unlimited PTO
  • Generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent)
  • $10,000 lifetime max for infertility/fertility treatment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
outbound call center experienceelectronic health record (EHR) systemshealthcare softwarecommunication managementauto-dialer usage
Soft Skills
strong communication skillsbuilding trusteducating patientscollaborationproblem-solving