Medical Director

• Lead the development, implementation, and management of virtual care programs both existing and new (e.g., virtual wellness visits, remote assessments, etc.).
• Establish and monitor key performance indicators (KPIs) and quality metrics for virtual care delivery (utilization, patient outcomes, satisfaction, documentation quality, compliance).
• Oversee clinical workflows, scheduling, capacity planning, and provider coverage across virtual care operations.
• Ensure state and federal compliance (scope of practice, telehealth regulations, HIPAA, etc.) and maintain licensure standards across multi-state operations where applicable.
• Manage, mentor, and support a remote team of Managers and Nurse Practitioners delivering virtual care.
• Ensure adherence to accurate documentation practices, HCC coding standards, and risk-adjustment requirements across virtual care services.
• Oversee provider onboarding, ongoing training, performance assessments, documentation quality, risk-adjustment or coding standards (if applicable), and professional development.
• Facilitate regular 1:1s, team meetings, feedback, and coaching to maintain high clinical standards and team engagement.
• Collaborate with Quality, Compliance, Operations, and Clinical Leadership to address clinical issues, escalations, and continuous improvement.
• Work closely with Operations, Product & Technology, Data & Analytics, and Customer Success teams to optimize virtual care workflows, influence telehealth platform enhancements, and integrate virtual services within Sprinter Health’s broader service offerings.
• Use data-driven insights to inform improvements, scale virtual care delivery, and support business growth.
• Partner with Business Development / Strategy teams to support expansion of virtual care models and markets.
• Design and implement standard operating procedures (SOPs), clinical protocols, and best practices for virtual care delivery.
• Lead continuous quality improvement initiatives, root-cause analyses for incidents, and corrective action plans when necessary.
• Stay current with telehealth industry trends, best practices, and regulatory environment to ensure Sprinter Health remains at the forefront of virtual care innovation.

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