Senior Platinum Support Account Manager

Sprinklr

Senior Account Manager working in Platinum Support Team at Sprinklr. Delivering technical support and ensuring customer satisfaction for complex enterprise clients with a focus on social media strategy.

Posted 7/31/2026full-timeRemote • Colorado, Texas • 🇺🇸 United StatesSenior💰 $74,000 - $124,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital marketing strategies, client relationship management, and technical troubleshooting, with a strong focus on campaign data analysis and customer satisfaction. Proficient in utilizing various databases and logging tools to enhance operational efficiency and support client needs.

Highest-signal resume keywords

Digital Marketing Strategy DevelopmentClient Relationship ManagementDatabase Management (MongoDB, SQL, Elasticsearch)Java Servlet TroubleshootingLogging Tools (GrayLog, Kibana, Grafana)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital MarketingAdvertising Campaign ManagementAPI DevelopmentJavaJavaScript

Soft Skills

Customer AdvocacyProblem SolvingCommunication

Tools & Technologies

AdobeDCMDV360Google AdwordsGA4

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Social Media StrategyClient SatisfactionCampaign Data AnalysisAudience InsightsKPI Management

Tech Stack

Tools & technologies

ElasticSearchGrafanaJavaJavaScriptMongoDBSQL

About the role

Key responsibilities & impact

Serve as the technical voice of the customer and advocate for your clients’ needs when escalating product issues
Closely monitor total time to resolve for your assigned customer support cases and always ensure adherence to SLAs
Be an expert on the Client’s custom implementation and be able to resolve issues pertaining to their setup that doesn’t require engineering intervention
Meet regularly with your customer contacts for case reviews
Work on databases (MongoDB, SQL, Elastic search) for campaign data analysis and troubleshooting
Troubleshoot and resolve Java servlet exceptions, verify stack traces, and utilize logging tools (GrayLog, Kibana, Grafana) for monitoring and debugging
Attend bridge calls for escalated issues
Plan and execute important events for customers in collaboration with Success/MS team
Prepare regular reports for internal stakeholders for all your accounts to highlight customer health index and plan of action to improve
Share regular insights into new product features with your customers

Requirements

What you’ll need

At least three years' experience with global enterprise social media strategy development, management and execution
3+ years demonstrated experience supporting software and services and/or account management focusing on nurturing long-term relationships and maintaining high client satisfaction
Understanding of development, implementation, and management of advertising campaigns, creative contents, channel dynamics, audience insights, KPIs/benchmarks across multiple social media platforms
Strong knowledge of the latest trends and best practices in digital marketing and advertising technologies
Proficiency in digital marketing, advertising, creative strategies and tools
Experience with databases (MongoDB, SQL, Elasticsearch)
Experience with third-party integrations (Adobe, DCM, DV360, Google Adwords, GA4, etc.)
Understanding of Java, JavaScript, and ability to troubleshoot Java servlet exceptions
Experience with logging tools (GrayLog, Kibana, Grafana)
Experience in API development, handling campaigns on social media platforms, mobile apps, and devices
Familiarity with channel API documentation around integration and optimization of campaigns
Bachelor's degree required or equivalent combination of experience and training

Benefits

Comp & perks

Voluntary healthcare coverage in countries where applicable
Paid time off to recharge and spend time with loved ones
401k plan with 100% vested company contributions
Flexible paid time off
Holidays
Generous caregiver and parental leaves
Life and disability insurance
Health benefits including medical, dental, vision, and prescription drug coverage