Renewals Account Manager
Sprinklr
full-time
Posted on:
Location Type: Office
Location: Hamburg • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SFDC
About the role
- Negotiate all facets of contract renewals using sound commercial judgment
- Develop and deliver win/win negotiation strategies that maximise contract value while protecting and enhancing the customer relationship
- Identify customer needs and demonstrate strong account management capabilities to drive on-time renewal closure
- Identify areas of license expansion and potential renewal risk weekly
- Maintain a good understanding of Sprinklr licensing models to assist sales and customers in licensing discussions
- Monitor customer health metrics to proactively identify and communicate risks
- Work cross functionally to develop risk mitigation strategies and drive appropriate actions
- Document all renewal steps clearly in SFDC/Clari systems in accordance with Renewal Guidelines
- Engage customers in conversations around renewal readiness, timing and general customer needs
- Connect with customers on multi-year contracts via direct and indirect communication to ensure continued engagement and customer value realisation
- Adhere to and execute on Renewals Management priorities, expectations and programs
- Create, present, and negotiate renewal proposal(s) and options throughout post sales process
- Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable order form
- Forecast accurately utilising Renewal & Forecast Guidelines
- Partner with Sales and Customer Success to review customer value achievement & product adoption
Requirements
- Fluency in German and English (Mandatory)
- Ability to perform under pressure & within a fast-paced, hyper growth culture
- Team player mindset with a track record of building positive relationships with peers and cross-functional partners
- Excellent customer management skills; including sales, account management, and customer service
- Creative problem-solving skills and personal initiative to identify process improvements and efficiency
- Demonstrated strong work ethic and consistent quota achievement
- Proactive approach with strong attention to detail, time management and organization
- Excellent written and verbal communication skills
- Growth mindset who always keeps our customers’ success at the core
- Demonstrated success in a Renewal Account Management customer facing, quota carrying role
- Demonstrable expertise with contract renewal processes, sales negotiations and renewals forecasting
- Deep knowledge and expertise with SaaS sales & services models focused on enterprise software
- Willingness to travel ~10-15% (region/territory dependent)
- Candidates must have current and unrestricted work authorization in the country where the role is based (no visa sponsorship)
Benefits
- Range of comprehensive health plans for full-time employees
- Leading well-being programs
- Financial protection for you and your family through global and localized plans
- Daily meditation breaks
- Virtual fitness
- Continuous learning opportunities (LinkedIn Learning and more)
- Country-specific benefits guides available (https://sprinklrbenefits.com/)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
contract renewal processessales negotiationsrenewals forecastingSaaS salesaccount managementcustomer servicelicense expansioncustomer health metricsrisk mitigation strategiesSFDC
Soft skills
fluency in Germanfluency in Englishability to perform under pressureteam player mindsetexcellent customer management skillscreative problem-solving skillsstrong work ethicproactive approachattention to detailexcellent communication skills