Success Manager – Digital

Sprinklr

Digital Success Manager at Sprinklr managing customer engagement through scalable digital strategies. Focusing on customer lifecycle management and product adoption for a large customer base.

Posted 5/26/2026full-timeGurgaon • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Design, implement, and optimize digital-first programs to support a large customer base
Develop and execute digital campaigns (e.g., email, in-app messaging) to drive feature adoption
Use predictive analytics to spot early signs of customer churn
Act as the voice of the customer by collecting and analyzing feedback
Identify opportunities to automate customer success processes

Requirements

What you’ll need

Bachelor’s degree in business, engineering, IT, communications or equivalent work experience
5+ years of experience in a Customer Success, Account Management, or a strategic digital/social role
Demonstrated ability to be hands-on with a complex platform
Exceptional written and verbal communication skills
Strong analytical skills with the ability to interpret product usage data and marketing KPIs

Benefits

Comp & perks

Voluntary healthcare coverage in countries where applicable
Paid time off to recharge and spend time with loved ones
Open Mentoring Program designed to create meaningful connections that support growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

predictive analyticsdigital campaignsfeature adoptioncustomer success processesdata interpretationmarketing KPIs

Soft Skills

written communicationverbal communicationanalytical skillscustomer feedback analysis