Principal Program Manager – CCaaS / SaaS

Sprinklr

Principal Program Manager managing customer leadership and program delivery for AI-native customer experience platform, Sprinklr. Ensures project timelines, value delivery, and stakeholder satisfaction through strong leadership and coordination.

Posted 5/21/2026full-timeBangalore • 🇮🇳 IndiaLeadWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Act as the primary interface for customer leadership, ensuring clear communication and alignment
Build strong relationships with business and technology stakeholders
Represent the overall program status, risks, and value delivered in leadership forums
Coordinate across multiple workstreams, business units, and delivery teams
Ensure all projects are executed on time and aligned to agreed milestones
Work closely with customer business teams to ensure solutions drive measurable business outcomes
Track and communicate value realization and adoption metrics

Requirements

What you’ll need

Bachelor's degree in Technology, Business, or related field
15+ years of experience in program/project management
Strong experience managing large enterprise accounts and complex implementations
Experience in multi-workstream coordination and customer-facing roles
Strong understanding of SaaS / CCaaS platforms (e.g., Salesforce, ServiceNow, Cisco, Genesys, etc.)
Experience working in customer experience, contact center, or digital transformation domains

Benefits

Comp & perks

Voluntary healthcare coverage for you and your family
Paid time off to recharge and spend time with loved ones
Open Mentoring Program designed to create meaningful connections and support growth

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

program managementproject managementmulti-workstream coordinationcustomer relationship management

Soft Skills

communicationrelationship buildingstakeholder managementorganizational skills

Certifications

Bachelor's degree