Program Manager

Sprinklr

Program Manager responsible for global implementations of Sprinklr’s SaaS solutions, managing enterprise customer projects. Collaborating with internal teams to deliver seamless customer experiences and drive successful outcomes.

Posted 5/20/2026full-timeRemote • New York • 🇺🇸 United StatesSeniorLead💰 $121,000 - $201,000 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own and manage end-to-end program management of CXM and CCaaS implementation including stakeholder management, project scope, product enhancements, change control processes, and risk mitigation plans
Work directly with prospects and customers around the full functionality of the Sprinklr product portfolio
Ensure that customer business requirements and KPIs are being implemented according to defined scope, requirements and best practices and value is being delivered at every touch point
Partner with Sprinklr’s cross-functional enablement functions and leaders to ensure alignment and transparency at every project stage
Drive meaningful relationships with key customer and internal stakeholders, as well as executives, ensuring all parties are providing requisite participation and accountability
Maintain deep Sprinklr platform knowledge to develop realistic and meaningful project plans and workstreams
Ensure that each project is reported and forecasted accurately to all external and internal stakeholders
Lead a team striving for quality and excellence in all aspects of project delivery
Provide weekly project status and burn reports to the relevant project stakeholders
Maintain awareness of the CCaaS industry to provide subject matter expertise and guidance internally and for Sprinklr customers

Requirements

What you’ll need

8-10 years experience in project and program delivery/deployment, Contact Centers, retail, or similar industry
In depth hands on experience in project and program delivery for fortune 500 Enterprise with a focus on customer care, and Omni Channel CCaaS
Articulate business outcome’s and create a roadmap to achieve it
Experience leading global (multi-geo/multi-cultural) rollouts
Strong Program Management experience with certifications in PMP and Scrum strongly preferred
Strong stakeholder management experience including at the executive level
Experience managing various deployment types (centralized, decentralized, hub-and-spoke)
Experience with both waterfall and agile project management methodologies
Ability to identify and resolve issues, manage risk models, perform resource allocations and run large-scale cross-functional team meetings
Ability to lead and motivate large teams without direct supervision, leveraging mediation and stakeholder management skills
Strong knowledge of software development life cycles
Strong verbal and written communication skills

Benefits

Comp & perks

Health insurance including medical, dental, vision, and prescription drug coverage
401k plan with 100% vested company contributions
Flexible paid time off
Generous caregiver and parental leaves
Life and disability insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementprogram deliverystakeholder managementrisk mitigationOmni Channel CCaaSwaterfall methodologyagile methodologysoftware development life cycleresource allocationproject forecasting

Soft Skills

leadershipcommunicationrelationship buildingproblem solvingteam motivationaccountabilityarticulation of business outcomescross-functional collaborationmediationcultural awareness

Certifications

PMPScrum