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About the role
Key responsibilities & impact- Troubleshoot issues and provide efficient and prompt resolution to customers within timelines
- Ensure quality resolution to avoid escalations from customers and reopening of issue tickets
- Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes
- Assume responsibility for developing detailed knowledge about specific products
- Ensure internal knowledge reference pages are updated
Requirements
What you’ll need- Min 1+ years of experience in CCaaS solution
- Strong analytical and problem-solving skills
- Excellent communication skills, both written and verbal
- A drive to dig into the details of a system or process to solve customer problems
- Zeal to learn and constantly upgrade skills in a fast changing work environment
- Ability to think on your feet and remain calm under pressure
- Self-motivated, takes initiative, assumes ownership
- Ability to work in a highly collaborative and fast-paced environment
- Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
Benefits
Comp & perks- Voluntary healthcare coverage
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CCaaS solutionanalytical skillsproblem-solving skills
Soft Skills
communication skillsattention to detailcalm under pressureself-motivatedinitiativeownershipcollaborativeteamwork