Sprinklr

Technical Support Engineer

Sprinklr

full-time

Posted on:

Location Type: Office

Location: Bangalore • India

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Job Level

Junior

About the role

  • Troubleshoot issues and provide efficient and prompt resolution to customers within timelines
  • Ensure quality resolution to avoid escalations from customers and reopening of issue tickets
  • Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes
  • Assume responsibility for developing detailed knowledge about specific products
  • Ensure internal knowledge reference pages are updated

Requirements

  • Min 1+ years of experience in CCaaS solution
  • Strong analytical and problem-solving skills
  • Excellent communication skills, both written and verbal
  • A drive to dig into the details of a system or process to solve customer problems
  • Zeal to learn and constantly upgrade skills in a fast changing work environment
  • Ability to think on your feet and remain calm under pressure
  • Self-motivated, takes initiative, assumes ownership
  • Ability to work in a highly collaborative and fast-paced environment
  • Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
Benefits
  • Voluntary healthcare coverage
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CCaaS solutionanalytical skillsproblem-solving skills
Soft Skills
communication skillsattention to detailcalm under pressureself-motivatedinitiativeownershipcollaborativeteamwork