Lead Customer Success Manager – CCaaS

Sprinklr

Lead Customer Success Manager enhancing customer experiences at Sprinklr. Engaging across stakeholders to ensure product adoption and organizational impact.

Posted 4/18/2026full-timeRemote • New Jersey • 🇺🇸 United StatesSenior💰 $134,000 - $223,000 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Customer relationship accountability and proactive communication
Cultivate relationships with key stakeholders across customer organizations
Build customer champions and advocates to ensure clients understand value and ROI from Sprinklr
Oversee customer adoption journey to achieve successful outcomes
Conduct regular customer cadences to align on value realization and provide thought leadership

Requirements

What you’ll need

Minimum of 6 years' experience in Customer Success, Technical Account Management, Technology Consulting or Technology Solutions Development
Ability to analyze customer’s usage data, KPIs and health indicators to identify opportunities for improvement and translate into actionable recommendations
Bachelor’s degree from an accredited college or university, or relevant experience
Project Management Professional certification (PMP, PMI-PMP, LSS) a plus

Benefits

Comp & perks

Health insurance including medical, dental, vision, and prescription drug coverage
401k plan with 100% vested company contributions
Flexible paid time off
Generous caregiver and parental leaves
Life and disability insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisKPI analysiscustomer usage analysisactionable recommendations

Soft Skills

customer relationship managementproactive communicationstakeholder engagementthought leadership

Certifications

Project Management ProfessionalPMPPMI-PMPLSS