Sprinklr

Senior Customer Success Manager – CCaaS

Sprinklr

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Senior

About the role

  • Drive adoption, value realization, and long-term success for strategic customers across the Marketing, Social, and Advertising product suite
  • Bridge the gap between business objectives and platform capabilities using deep product expertise
  • Own the end-to-end adoption lifecycle across multiple teams
  • Foster relationships with cross-functional stakeholders to align platform adoption with customer-specific goals and KPIs
  • Conduct workspace audits, health score tracking, and usage diagnostics
  • Build reusable playbooks to institutionalize best practices across campaign orchestration, paid amplification, and influencer management
  • Coordinate cross-functional teams to address technical challenges and guide strategic expansion
  • Run business reviews tailored to executive audiences
  • Deliver stakeholder-specific enablement designed to improve usability and internal platform advocacy
  • Serve as a feedback loop to Product and Engineering teams

Requirements

  • 6+ years in MarTech, AdTech, or digital media consulting
  • Fluency in Spanish and English (verbal and written) is a must
  • Deep experience in campaign setup, media planning, or brand marketing strategy at large organizations
  • Strong understanding of omnichannel marketing strategy (organic, paid, owned) and platform analytics
  • Ability to configure, audit, and optimize workspace and tagging structures in complex enterprise environments
  • Executive-level presentation and stakeholder management skills; experience facilitating roadmap sessions and quarterly reviews
  • Data fluency: ability to interpret telemetry, product usage, and marketing KPIs and convert into strategic actions
Benefits
  • Voluntary healthcare coverage
  • Paid time off
  • Open mentoring program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
campaign setupmedia planningbrand marketing strategyomnichannel marketing strategyplatform analyticsworkspace configurationworkspace auditingtagging structures optimizationdata interpretationmarketing KPIs
Soft Skills
stakeholder managementexecutive-level presentationcross-functional collaborationrelationship buildingstrategic thinkingcommunicationfacilitationenablement deliveryfeedback provisionvalue realization