Senior Customer Success Manager – CCaaS
Sprinklr
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Texas • United States
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Salary
💰 $110,000 - $183,000 per year
Job Level
About the role
- Be onsite at customer in Dallas, TX 3-4 days per week.
- Align highly skilled expertise, thought leadership and program management to align Sprinklr solutions to customers.
- Develop and program manage a plan to empower customers using Sprinklr.
- Cultivate relationships with key stakeholders across customer organizations.
- Build customer champions and advocates to ensure value realization.
- Oversee customer adoption journey and ensure successful outcomes.
- Ensure customer’s product adoption and realized value are tracked using customer health data.
- Implement repeatable playbooks to drive customer self-service capabilities.
- Collaborate with Sales, Solutions Consultant & cross-functional teams to identify upsell and cross-sell opportunities.
Requirements
- Minimum of 6 years' experience in Customer Success, Technical Account management, Technology Consulting or Technology Solutions Development.
- Experience delivering large-scale transformational programs across Fortune 100 enterprise clients’ customer experience functions.
- Ability to analyze customer’s usage data, KPIs and health indicators.
- Demonstrated experience and/or knowledge of marketing automation technologies, contact center technologies, AI solutions, market research and insights.
- Strong program management experience overseeing large, cross-functional teams.
- Proven ability to explain complex technical concepts in business-friendly terms.
- Interest in continuously learning and advancing understanding of tech industry, customer experience technologies, and trends.
- Exceptional communication and presentation skills.
Benefits
- Voluntary healthcare coverage
- Paid time off
- 401k plan with 100% vested company contributions
- Flexible paid time off
- Holidays
- Generous caregiver and parental leaves
- Life and disability insurance
- Health benefits including medical, dental, vision, and prescription drug coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program managementcustomer successdata analysisKPI analysismarketing automation technologiescontact center technologiesAI solutionsmarket researchcustomer health data trackingtransformational program delivery
Soft Skills
relationship buildingstakeholder managementcommunication skillspresentation skillstechnical explanationcross-functional collaborationcustomer advocacyself-service capability implementationcontinuous learningthought leadership