Senior Customer Success Manager – CCaaS
Sprinklr
full-time
Posted on:
Location Type: Hybrid
Location: Englewood Cliffs • New Jersey • United States
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Salary
💰 $110,000 - $183,000 per year
Job Level
About the role
- Customer relationship accountability, proactive communication, program management
- Cultivate relationships with stakeholders across customer organizations
- Build customer champions and advocates to articulate Sprinklr's value
- Oversee customer adoption journey and ensure effective solutions
- Ensure awareness of Sprinklr’s product and roadmap to customer stakeholders
- Conduct regular customer cadences to align on value realization
- Track customer health data and drive activities using insights
- Implement playbooks for repeatable operating state
- Drive self-service capabilities and recommend optimized feature use
- Advocate for the customer with product and partnerships teams
- Collaborate with Sales and Solutions Consultant for upsell opportunities
Requirements
- Minimum of 6 years' experience in Customer Success, Technical Account management, Technology Consulting or Technology Solutions Development
- Experience delivering large-scale transformational programs across Fortune 100 enterprise clients’ customer experience functions
- Ability to analyze customer’s usage data, KPIs and health indicators
- Knowledge of marketing automation technologies, contact center technologies, digital transformation, AI solutions, and business analytics
- Strong program management experience overseeing large teams
- Proven ability to explain complex technical concepts to customers
- Interest in continuously learning about tech industry
- Exceptional communication and presentation skills
Benefits
- Health insurance including medical, dental, vision, and prescription drug coverage
- 401k plan with 100% vested company contributions
- Flexible paid time off
- Generous caregiver and parental leaves
- Life and disability insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successtechnical account managementtechnology consultingtechnology solutions developmentprogram managementdata analysisKPI analysisbusiness analyticsmarketing automation technologiesAI solutions
Soft Skills
proactive communicationrelationship buildingcustomer advocacycollaborationpresentation skillsanalytical skillsproblem-solvingcontinuous learningstakeholder managementteam leadership