Sprinklr

Senior/Lead Solutions Consultant

Sprinklr

full-time

Posted on:

Location Type: Remote

Location: Remote • Florida, Massachusetts, New York • 🇺🇸 United States

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Salary

💰 $121,000 - $201,000 per year

Job Level

Senior

Tech Stack

Cloud

About the role

  • Develop and present customized solutions leveraging Sprinklr's AI-powered platform to address complex business challenges across service, social, marketing and research.
  • Collaborate with sales and consulting teams to integrate AI and data science capabilities into clients' existing infrastructures.
  • Design and showcase advanced automation solutions, including agentic AI, robotic and AI-powered technologies for social, marketing, and contact centers.
  • Design scalable, high-performance, and cost-efficient architectures leveraging Sprinklr’s Unified-CXM platform.
  • Provide strategic guidance on data architecture, multi-cloud deployments, API integrations, and hybrid-cloud environments.
  • Create technical and system architectures for current environments, future landscapes, and solution comparisons.
  • Collaborate with cross-functional teams to ensure ethical and responsible use of AI in technology solutions.
  • Lead presales activities that include building and delivering compelling presentations, making solution recommendations, facilitating in-depth technical workshops, assisting with RFPs, and conducting Proofs of Concept (POC) that demonstrate Sprinklr solutions and the value they provide against a customer’s required capabilities.
  • Collaborate with the Sprinklr ecosystem (i.e. customer success, architects, specialists, engineering, product marketing and others) to configure relevant art of the possible demonstrations and validate customer requirements.
  • Well versed in design thinking, human centric design focused on experience-oriented solutions and outcomes for enterprise customers.
  • Must be local to where our customers are and be willing to travel up to 40% of the time.

Requirements

  • Bachelor's degree in computer science, mathematics, or engineering; Master's degree preferred
  • 5-10 years of experience in Enterprise architecture, data architecture and Contact Center and UC environments
  • 5+ years of experience with software architecture and design within CCaaS systems
  • Demonstrated experience in implementing AI solutions for marketing technology and social media management
  • Expertise in cloud contact center ecosystems (Genesys, Amazon Connect, NICE, Five9) and/or cloud-based martech solutions.
  • Strong knowledge of AI, automation, and ML frameworks, with hands-on experience integrating AI-driven customer engagement solutions
  • Clear communicator who can command engagements with Executives, IT, and business leads, translating complex AI-driven functions to business value
  • Thought leader who has engaged in activities such as publishing whitepapers, speaking at industry events, blogging, etc.
  • Ability to do deep discovery of customer’s architecture framework and connect those with Sprinklr Data Architecture.
  • Provide expertise in multi-cloud architectures, data sharing, streaming, and hybrid-cloud environments.
  • Experience with cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics
Benefits
  • Health insurance including medical, dental, vision, and prescription drug coverage
  • 401k plan with 100% vested company contributions
  • Flexible paid time off
  • Generous caregiver and parental leaves
  • Life and disability insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AI solutionsdata architecturesoftware architectureCCaaS systemscloud contact center ecosystemsautomationmachine learning frameworksmulti-cloud architecturesAPI integrationshybrid-cloud environments
Soft skills
clear communicationleadershipcollaborationpresentation skillsthought leadershipcustomer engagementdesign thinkinghuman centric designstrategic guidanceproblem-solving
Certifications
Bachelor's degree in computer scienceBachelor's degree in mathematicsBachelor's degree in engineeringMaster's degree in computer scienceMaster's degree in mathematicsMaster's degree in engineering