Implementation Specialist, Workflow Solutions

Springer Nature

Implementation Specialist managing journals and workflows while collaborating with Publishing teams and GPO. Fostering continuous improvement and documentation of GPO processes.

Posted 5/13/2026full-timeDordrecht • 🇳🇱 NetherlandsMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage own portfolio of journals and partner with Publishing teams to run journals in a ‘Production-ready’ way
Facilitate submit-to-accept workflows and compliance with policies
Collaborate with the Manager, Workflow Solutions, the wider GPO team
Gather system requirements from publishers, editors and service providers
Set up, maintain and administrate peer review systems
Conduct presentations and training sessions for internal and external stakeholders
Ensure quality of article-level activities and act as an escalation point for individual journals
Develop and maintain relationships with stakeholders (Publishing, Editorial, Production, Technology & Operations staff, as well as external editors, reviewers, authors and service providers)
Maintain journal-specific records and documentation
Design, document and maintain all GPO processes in collaboration with GPO service providers
Provide expertise on existing processes and advise on the potential impact of new initiatives being considered by the business
Collaborate closely with GPO’s Training Programmes and Quality Assurance teams to support the development of training programmes relying on the documentation of GPO processes, as well as the address of quality issues identified as resulting from unclear process documents
Advocate for continuous improvement, quality and efficiency
Foster a culture of openness, transparency and collaboration within the team and with stakeholders

Requirements

What you’ll need

Contributing to (sometimes interconnected) business projects
Working with a wide range of global stakeholders
Previous experience in a publishing and/or support role (desirable)
Previous experience in a role requiring an understanding of user needs with a view to develop solutions that also align with business requirements (e.g. Business Analyst) (desirable)
Ability to design solutions that meet the business’s needs while striving for optimum operational efficiency, and to translate those into clearly documented processes
Ability to translate the needs of the business and stakeholders into new projects
Understanding of publishing workflows
Excellent organisation skills to contribute to multiple concurrent projects and competing priorities
Excellent written and verbal communication skills; able to communicate with individuals at all levels and on a global scale
Excellent numeracy skills with proven attention to detail
Excel and PowerPoint proficiency
Good problem solving/logic/analytical skills
Proactive and able to lead projects alone as well as part of a large group
Experience of using Confluence for documentation management desirable

Benefits

Comp & perks

Opportunities to learn from some of the best in the business
Culture that encourages curiosity and empowers people to find solutions and act on their instincts

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

publishing workflowsprocess designdocumentation management

Soft Skills

excellent organization skillsexcellent written communication skillsexcellent verbal communication skillsproblem solving skillsanalytical skillsproactive leadershiprelationship managementcollaborationattention to detailcontinuous improvement advocacy