Outsourcing Programme Manager

Springer Nature

Outsourcing Programme Manager managing packager relationships and contract negotiations for Macmillan Education. Leading implementation of outsourcing strategy and ensuring quality deliverables.

Posted 4/29/2026full-timeMadrid • 🇪🇸 SpainMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead the implementation of the packager and outsourcing strategy as defined by Head of Publishing Operations.
Manage the relationship with outsourced service providers, such as end-to-end packagers, including costing, contract and rate card negotiation, and ongoing relationship management.
Support packagers by working with project teams to ensure accurate scoping documents are sent on time, schedules allow enough time for delivery, quality expectations are clear, as well as troubleshooting problems.
Support inhouse project teams by sourcing the correct packager or supplier for the project, negotiating the scope for the budget available, providing tools and guidance to ensure deliverables are of the expected quality and completeness, and solving day-to-day problems.
Be a single point of contact for large supplier / packager negotiation to procure the best rates for services for Macmillan Education.
Develop metrics for capturing, analysing, and reporting effectiveness across all spend categories and department activities for packaged services.
Work with project teams to structure packager payments to meet available budget.
Work with cross-functional project teams to develop and manage key supplier relationships.
Attend (and present and lead as required) relevant meetings to represent both Macmillan Education and outsourced service providers.
Work with key stakeholders in Publishing and address concerns, to ensure that the maximum amount of content is outsourced without affecting quality.

Requirements

What you’ll need

Experience engaging and working with packagers/end to end service providers on complex publishing projects (preferably ELT)
Experience of procuring services and negotiating high-value contracts with third parties.
Experience working in delivery in an editorial setting (ELT or Curriculum).
Experience of the ongoing management of key supplier relationships.
Experience of working with/in distributed teams within a global business.
Ability to identify issues, identify key stakeholders, and drive through resolution through strong influencing and matrix management skills.
A team player combined with strong leadership skills.
Excellent communication and stakeholder management skills.
This role may involve international travel to global locations so ability to travel is desirable.

Benefits

Comp & perks

Hybrid Working 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

contract negotiationbudget managementmetrics developmentproject scopingsupplier relationship managementservice procurementquality assurancetroubleshootingcost analysis

Soft Skills

leadershipcommunicationstakeholder managementinfluencingmatrix managementteam collaborationproblem-solving