Springboard Services

Manager

• Lead a multidisciplinary team of People Leaders and front-line staff across multiple justice programs and initiatives, with a focus on trauma-informed, equity-centered, and anti-oppressive practices.
• Foster a culture of inclusion, accountability and continuous learning, creating space for staff and participants to be heard, supported, and empowered.
• Oversee program operations, service delivery, and quality assurance across all programs and initiatives.
• Ensure full compliance with relevant legislation and standards, including the Child, Youth and Family Services Act (CYFSA), Youth Criminal Justice Act (YCJA), Ministry licensing standards, and Serious Occurrence Reporting (SOR) protocols.
• Collaborate with internal departments, community partners, funders, and referral sources to strengthen relationships and ensure coordinated, participant-focused service delivery.
• Build and maintain strong relationships with community-based networks, sector tables, and stakeholders.
• Represent Springboard at external meetings, collaboratives, and community partnerships.
• Develop, manage, and achieve departmental operational goals and objectives as set out in the strategic plan.
• Actively contribute to agency-wide initiatives, including strategic planning, communications, program evaluation, fund development, and risk mitigation as part of the senior leadership team.
• Actively lead and participate in individual and team meetings, supervisory meetings, planning sessions, project meetings, cross-functional projects, and leadership or other designated trainings.
• Support a strong internal culture aligned with Springboard’s values.
• Lead the management of departmental contracts, budgets, and expenditures in collaboration with the Director, ensuring accountability and alignment with organizational and funder requirements and timelines.
• Support the development and implementation of policies, procedures, and collective agreement provisions in a unionized work environment.
• Guide the development of program and operational goals and objectives, in line with Springboard’s strategic priorities.
• Contribute to program evaluation processes, data collection, and quality improvement initiatives.
• Participate in or lead special projects, pilot initiatives, and service expansions as required.
• Other responsibilities as may be assigned.

Manager, Justice Services