Client Success Manager
Springbig
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary partner for a portfolio of SMB clients, driving adoption, retention, and measurable business outcomes.
- Analyze client performance data and deliver strategic recommendations tied to digital marketing, engagement, and campaign execution.
- Lead onboarding, quarterly reviews, and ongoing success planning while collaborating cross-functionally to resolve issues and elevate client experience.
- Serve as a strategic partner for ~40 mid-market and enterprise customers, acting as their primary point of contact and trusted advisor.
- Drive revenue growth by helping clients optimize email, SMS, and loyalty program performance using the Springbig platform.
- Collaborate with clients to develop customized marketing strategies aligned with their business objectives and audience behavior.
- Transform workflows by introducing AI-driven solutions and smarter systems that enhance campaign efficiency and analytics.
- Build strong, long-term relationships with stakeholders, ensuring alignment between client and Springbig goals.
- Provide consultative support across technical and non-technical teams, helping customers maximize platform value and ROI.
- Champion customer feedback internally, working cross-functionally to improve platform experience and overall satisfaction.
- Contribute to a positive, collaborative team culture rooted in empathy, innovation, and accountability.
Requirements
- 3+ years of Customer Success or Account Management experience supporting SMB clients in a fast-paced SaaS environment.
- Proven background in digital marketing, including campaign optimization, customer engagement strategies, or marketing automation platforms.
- Strong communication, data-driven decision-making, and relationship-building skills with the ability to manage a high-volume book of business.
- Proven track record of building and nurturing relationships with multiple stakeholders within mid-market or enterprise accounts.
- Hands-on experience with email and SMS marketing platforms and CRM systems such as Salesforce.
- A creative problem solver who enjoys finding new ways to deliver measurable outcomes for clients.
- Strong program management skills, capable of leading projects from scoping and planning through execution and success measurement.
- A natural communicator with excellent verbal and written skills, comfortable leading conversations via phone, video, and email.
- Curious, adaptable, and eager to learn new technologies — including AI-powered tools and marketing automation workflows.
- Thrives in a fast-paced, evolving environment, balancing multiple priorities with precision and energy.
- Experience in e-commerce, digital marketing, or highly regulated industries is strongly preferred.
Benefits
- Full benefits package (Health, Dental, Vision, Life)
- 401k with matching
- Unlimited PTO
- Casual dress code
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount Managementdigital marketingcampaign optimizationcustomer engagement strategiesmarketing automationprogram managementemail marketingSMS marketingdata-driven decision-making
Soft skills
communicationrelationship-buildingproblem solvingcollaborationadaptabilitycuriosityempathyinnovationaccountabilityleadership