Springbig

Account Manager

• Own a portfolio of ~50-70 mid-market and enterprise accounts, serving as the primary relationship owner and commercial lead.
• Drive account retention and revenue growth through renewals, upsells, cross-sells, and expanded platform usage.
• Partner with clients to optimize performance across email, SMS, and loyalty programs, aligning solutions to business objectives.
• Conduct regular business reviews focused on performance metrics, ROI, and growth opportunities.
• Identify and execute opportunities to expand client engagement with new features, products, and services.
• Lead account planning, renewal discussions, and pricing conversations in collaboration with Sales and Leadership.
• Analyze account performance data to uncover insights and recommend actionable strategies.
• Coordinate onboarding, adoption, and ongoing support by working cross-functionally with Product, Support, and Marketing teams.
• Act as a trusted advisor to client stakeholders, building long-term relationships and executive alignment.
• Advocate for client needs internally while balancing commercial goals and platform capabilities.
• Maintain accurate forecasting, account documentation, and CRM hygiene (Salesforce).