Springbig

Data Engineer

• This is a fully remote position. We’re looking for a Principal Data Engineer & Product Lead to support our Professional Services team in delivering custom data solutions to clients across regulated industries. This role is a blend of technical execution and client-facing collaboration, responsible for building tailored analytics, onboarding data integrations, and supporting enterprise-level deliverables such as reports, dashboards, and performance insights. The ideal candidate brings a balance of data fluency, customer empathy, and technical execution. You’ll work closely with the Professional Services, Client Success, and Product teams to translate client needs into actionable data assets that drive measurable business outcomes.
• Key Responsibilities
• Partner with Professional Services team members to scope and deliver client-specific reporting and data solutions
• Design, build, and maintain custom SQL queries, data pipelines, and transformation logic to support enterprise reporting requests
• Support the onboarding of new clients by integrating their historical data sources with Springbig’s platform
• Build dashboards, scorecards, and scheduled reports for clients using BI tools (Quicksights, Redshift, AWS Services, etc.)
• Work directly with clients to troubleshoot reporting questions, clarify data definitions, and provide analysis that supports their KPIs
• Collaborate cross-functionally to align data deliverables with platform capabilities and client expectations
• Ensure data integrity, accuracy, and privacy compliance across all Professional Services outputs
• Document processes, templates, and technical solutions to support scale and repeatability within the team
• Provide analytical insight that helps clients better understand loyalty program performance, campaign ROI, and platform utilization
• Assist in the development of standardized reporting packages for high-value clients and strategic partners

Principal Data Engineer, Product Lead

Customer Success Manager

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Ensure timely and successful delivery of our solutions based on client needs and objectives
• Clearly communicate progress on key initiatives to internal and external stakeholders
• Identify opportunities for growth within accounts and support sales in meeting revenue goals
• Forecast and track key account metrics such as quarterly sales results and engagement KPIs
• Prepare account reports and provide insights to internal teams
• Collaborate with the Sales team to identify and grow new opportunities
• Support resolution of challenging client requests or escalations when needed

Principal Data Engineer, Product Lead

Client Success Manager