Springbig

Customer Success Manager

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Ensure timely and successful delivery of our solutions based on client needs and objectives
• Clearly communicate progress on key initiatives to internal and external stakeholders
• Identify opportunities for growth within accounts and support sales in meeting revenue goals
• Forecast and track key account metrics such as quarterly sales results and engagement KPIs
• Prepare account reports and provide insights to internal teams
• Collaborate with the Sales team to identify and grow new opportunities
• Support resolution of challenging client requests or escalations when needed

Client Success Manager