Springbig

Customer Success Manager

• Serve as the primary partner for a portfolio of SMB clients, driving adoption, retention, and measurable business outcomes.
• Analyze client performance data and deliver strategic recommendations tied to digital marketing, engagement, and campaign execution.
• Lead onboarding, quarterly reviews, and ongoing success planning while collaborating cross-functionally to resolve issues and elevate client experience.
• Serve as a strategic partner for ~40 mid-market and enterprise customers, acting as their primary point of contact and trusted advisor.
• Drive revenue growth by helping clients optimize email, SMS, and loyalty program performance using the Springbig platform.
• Collaborate with clients to develop customized marketing strategies aligned with their business objectives and audience behavior.
• Transform workflows by introducing AI-driven solutions and smarter systems that enhance campaign efficiency and analytics.
• Build strong, long-term relationships with stakeholders, ensuring alignment between client and Springbig goals.
• Provide consultative support across technical and non-technical teams, helping customers maximize platform value and ROI.
• Champion customer feedback internally, working cross-functionally to improve platform experience and overall satisfaction.
• Contribute to a positive, collaborative team culture rooted in empathy, innovation, and accountability.

Client Success Manager

Business Development Rep

• Proactively identify and build relationships with decision-makers at retail operators and producers in regulated industries through outbound prospecting, inbound leads, and networking
• Deliver tailored presentations and demos that clearly communicate Springbig’s value proposition and competitive advantage
• Manage the full sales cycle from prospecting through close, including contract negotiation and internal approvals
• Maintain accurate, up-to-date records in CRM for all activities and accounts
• Develop strategic account plans and territory penetration strategies aligned with business goals
• Forecast sales results and provide insights on deal status, trends, and competitive intelligence
• Consistently meet or exceed defined KPIs including meetings booked, opportunities generated, and closed revenue
• Actively contribute to the evolution of Springbig’s go-to-market strategy by sharing insights from the field
• Represent the Springbig brand with professionalism, enthusiasm, and integrity at all times

Business Development Manager

Sales Development Rep

• Generate leads via email, phone, and social media
• Conduct research to identify the needs and scale of each opportunity
• Schedule qualified leads for demos with the Business Development Managers
• Personalize outreach and communications to high-value prospects
• Maintain active engagement with your pipeline and share insights to improve performance

Sales Development Representative

• Generate new leads through targeted outreach including calls, emails, LinkedIn, and other channels
• Qualify prospects and schedule meetings for Account Executives
• Clearly communicate Springbig’s value proposition and solutions to prospective clients
• Maintain detailed records of activities and pipeline progress within the CRM
• Collaborate with Sales and Marketing teams to refine outreach strategies and improve conversion rates
• Consistently meet and exceed individual activity, meeting, and pipeline goals

Business Development Associate

Data Engineer

• This is a fully remote position. We’re looking for a Principal Data Engineer & Product Lead to support our Professional Services team in delivering custom data solutions to clients across regulated industries. This role is a blend of technical execution and client-facing collaboration, responsible for building tailored analytics, onboarding data integrations, and supporting enterprise-level deliverables such as reports, dashboards, and performance insights. The ideal candidate brings a balance of data fluency, customer empathy, and technical execution. You’ll work closely with the Professional Services, Client Success, and Product teams to translate client needs into actionable data assets that drive measurable business outcomes.
• Key Responsibilities
• Partner with Professional Services team members to scope and deliver client-specific reporting and data solutions
• Design, build, and maintain custom SQL queries, data pipelines, and transformation logic to support enterprise reporting requests
• Support the onboarding of new clients by integrating their historical data sources with Springbig’s platform
• Build dashboards, scorecards, and scheduled reports for clients using BI tools (Quicksights, Redshift, AWS Services, etc.)
• Work directly with clients to troubleshoot reporting questions, clarify data definitions, and provide analysis that supports their KPIs
• Collaborate cross-functionally to align data deliverables with platform capabilities and client expectations
• Ensure data integrity, accuracy, and privacy compliance across all Professional Services outputs
• Document processes, templates, and technical solutions to support scale and repeatability within the team
• Provide analytical insight that helps clients better understand loyalty program performance, campaign ROI, and platform utilization
• Assist in the development of standardized reporting packages for high-value clients and strategic partners

Principal Data Engineer, Product Lead

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Ensure timely and successful delivery of our solutions based on client needs and objectives
• Clearly communicate progress on key initiatives to internal and external stakeholders
• Identify opportunities for growth within accounts and support sales in meeting revenue goals
• Forecast and track key account metrics such as quarterly sales results and engagement KPIs
• Prepare account reports and provide insights to internal teams
• Collaborate with the Sales team to identify and grow new opportunities
• Support resolution of challenging client requests or escalations when needed