Spring Health

Sales

• Own Salesforce and the broader sales systems ecosystem as the system of record for bookings, CACV, contract terms, upsells, and renewals, ensuring accurate and auditable revenue data end to end.
• Establish and maintain a durable Sales Source of Truth, including governance, snapshots, and alignment across Salesforce, billing, finance, and downstream systems.
• Lead quarterly and annual CACV refreshes and monthly customer census updates in partnership with FP&A to support forecasting and invoicing accuracy.
• Define and manage the Salesforce and sales systems roadmap, balancing operational stability with strategic enablement.
• Own end-to-end order operations, including review and validation of all new business, upsell, and renewal orders.
• Ensure alignment of sales agreements with pricing governance, company policy, and revenue recognition requirements, partnering closely with Finance, Billing, and Legal.
• Proactively mitigate risk through recurring audits of billable rates, contracts, and opportunity close processes.
• Lead Go-To-Market Engineering to scale pipeline generation and seller productivity through AI, automation, and data-driven execution.
• Own the revenue organization technology stack, including licensing, integrations, ongoing optimization, and approximately $3M in annual vendor operating expense.
• Serve as a senior thought partner to the CRO, VP of Revenue Operations, and Finance leadership, leading high-priority initiatives and building high-performing systems, data, operations, and GTM engineering teams.

Senior Director, Sales Systems, Data

Operations

• Not specified in the job description.

Associate Director, Revenue Cycle Operations

Product Designer

• Manage the intake process for training and enablement requests — triaging needs, scoping projects, and aligning priorities with key stakeholders across Operations.
• Design, develop, evaluate, and maintain compelling, engaging, and scalable eLearning content for onboarding and ongoing training across Operations.
• Manage and maintain the LMS, ensuring courses are properly assigned, completion is tracked, and learning paths are optimized for engagement and performance.
• Serve as the LMS subject matter expert, overseeing course structure, reporting, content governance, and collaboration with cross-functional teams.
• Co-own the knowledge enablement ecosystem by maintaining and expanding our Guru knowledge base — organizing content, implementing standards, and ensuring knowledge accuracy and accessibility.
• Partner with subject matter experts and leadership to revise, approve, and maintain content that reflects current processes and business needs.
• Track training KPIs and learning analytics to measure impact, identify gaps, and continuously improve the learner experience.
• Support and evolve internal enablement communications to reinforce key learning initiatives.

Senior Learning Experience Designer, Operations Enablement

Product Manager

• Own the growth strategy for Care Continuity, defining how Spring Health improves activation, session attendance, retention, and progression through care for complex, high-acuity members.
• Identify, prioritize, and test growth levers across the member journey (e.g., patient onboarding, scheduling, care plan adherence, between-session engagement, transitions between phases of care).
• Build and maintain a continuous experimentation roadmap, partnering with data, engineering, and clinical teams to rapidly design ethical, clinically sound tests that drive measurable impact.
• Define and own growth KPIs (e.g., activation, attendance, retention, utilization, longitudinal engagement), ensuring metrics reflect both business outcomes and clinical intent.
• Translate clinical constraints and care models into scalable growth systems, balancing personalization with repeatability.
• Lead cross-functional teams to ship, measure, and iterate on member-facing experiences and internal workflows that remove friction from care engagement.
• Partner closely with clinical, legal, and compliance teams to ensure growth initiatives respect acuity, safety, and regulatory requirements.
• Collaborate with other PMs to ensure growth initiatives are cohesive across Specialty Care programs and aligned with broader Care and company-level objectives.
• Use qualitative insights, behavioral data, and experimentation results to continuously refine strategy and prioritization.
• Raise the bar for growth thinking within the Growth organization, embedding experimentation, learning velocity, and outcome-driven decision-making into how teams operate.

Lead Product Manager, Growth, Care Continuity

Revenue Operations

• Operationalize the revenue planning framework across Sales, Account Management, and Customer Success in alignment with company strategy.
• Support annual and quarterly target-setting across teams and individual contributors; ensure alignment with corporate goals.
• Translate strategic priorities into clear operating plans, milestones, and success metrics.
• Own the day-to-day Revenue Operations operating model including forecasting cadence, pipeline management, performance reviews, and executive reporting.
• Lead development and ongoing improvement of forecasting accuracy, pipeline analytics, dashboards, and insights.
• Establish disciplined operating rhythms and governance to support scalable growth and accountability.
• Own the GTM systems stack including Salesforce, Clari, LeanData, and related tooling.
• Partner with IT, Data, and GTM leaders to ensure system scalability, data integrity, and workflow efficiency.
• Drive automation and AI-enabled improvements that increase productivity and reduce operational friction.
• Own the design, implementation, and administration of Sales Compensation plans across Sales, Account Management, and Customer Success.
• Ensure incentive plans are operationally sound, clearly communicated, and aligned to revenue objectives.
• Partner closely with Finance and People teams to manage plan rollout, calculations, reporting, and governance.
• Partner with Sales, Customer Success, Finance, Product, and Marketing to ensure operational alignment across the GTM lifecycle.
• Serve as a trusted operator and problem solver for revenue leaders.
• Provide clear, data-backed insights to inform executive decision-making.
• Lead operational improvements that increase predictability, efficiency, and visibility as the business scales.
• Identify friction points across revenue processes and implement practical, scalable solutions.
• Support readiness for future growth milestones through strong systems, data, and governance.

Vice President, Revenue Operations

Full-stack Engineer

• Design and build scalable backend and full-stack services using Ruby on Rails and React
• Collaborate with cross-functional teams to ship high-impact features that improve the member and caregiver experience
• Expand and maintain existing web applications and infrastructure
• Debug and resolve issues quickly and efficiently
• Provide technical leadership in architectural discussions, code reviews, and system planning
• Uphold high engineering standards, including test coverage, documentation, and performance
• Participate in an on-call rotation to support system reliability and respond to production issues
• Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholders
• Mentor and guide engineers, fostering growth and best practices
• Proactively improve team velocity, tooling, and engineering process
• Drive integration of observability, performance monitoring, and resiliency features
• Represent the team in org-wide technical and architectural discussions

Senior Software Engineer II, Care, Provider Pay & Incentives

Clinical Operations

• Investigate and resolve care complaints and grievances about providers
• Partner with quality team members to evolve detailed guidance around provider performance management, including amplifying strengths, addressing risks, further developing skills, and creating actions plans to achieve these outcomes
• Provide training, coaching, and technical assistance to providers, as needed.
• Develop and monitor Quality Improvement initiatives and activities that drive care delivery outcomes
• Monitor program activities across the population of care providers to ensure adherence to clinical best practice standards, Spring Health policies and procedures, and contract compliance.
• Assist in maintaining Spring Health Provider Policy Guide to maintain compliance with all legal, regulatory, and payer requirements
• Assist in developing reporting standards for compliance and quality of care, including establishing review criteria and recommending new innovations in processes to better evaluate success
• Review and interpret data, as necessary, to assist in identifying trends
• Lead and/or participate in additional projects as assigned.
• Embrace flexibility for continuous innovation and adaptability when priorities shift based on business needs

Clinical Quality Manager

Systems Engineer

• Design, build, and maintain internal AI solutions
• Develop custom AI applications, automations, and internal tools aligned with our enterprise AI priorities (enterprise search, intelligent automation, virtual agent capabilities, and secure AI enablement).
• Build prototypes and production-ready functionality using Python (primarily), JavaScript/TypeScript, or similar languages.
• Integrate AI capabilities into core systems including Google Workspace, Slack, Atlassian (Jira, Confluence), Salesforce, Okta Workflows, and internal APIs.
• Implement retrieval pipelines, embeddings, prompt orchestration, and internal agent frameworks.
• Act as the AI business partner for the organization
• Meet with teams across the business to analyze workflows and identify opportunities to apply AI and automation.
• Translate ambiguous needs into technical solutions that drive measurable impact.
• Create AI usage patterns, templates, and frameworks employees can adopt quickly and safely.
• Support AI Governance Board workstreams and implement safety, auditability, data privacy, and responsible-use controls.
• Develop integrations and automation pipelines
• Use APIs, webhooks, and scripting to connect AI systems to operational and business data.
• Build automation pipelines that significantly reduce cycle times across operations, finance, and People workflows.
• Partner with Enterprise Systems to integrate AI into order-to-cash workflows, operational tooling, and enterprise systems.
• Support Spring’s AI infrastructure & enterprise AI tooling strategy
• Collaborate with Security and Engineering to ensure responsible, compliant, and observable AI deployments.
• Evaluate and integrate enterprise AI tools such as Glean, Console, and other AI productivity platforms.
• Contribute to guidelines, architecture patterns, and playbooks for internal AI development.
• Enable, train, and empower the company to use AI
• Build documentation, guides, and internal tools that make AI adoption intuitive for all employees.
• Partner with Enablement to design and deliver internal AI education programs.
• Serve as a technical escalation point for complex AI and automation challenges.

Senior AI System Engineer

Manager

• You will be responsible for overseeing the provider performance and escalations team
• Advise the team in investigating and resolving care complaints and grievances about providers
• Promote quality of care by conducting audits and quality assurance reviews
• Participate in the process of monitoring providers to assess contract compliance and best practices.
• Track key quality metrics in order to identify risk areas, strengths, improvements needed to drive outcomes
• Use data-driven insights to suggest plan of action for quality improvement initiatives
• Provide training, clinical coaching, or other interventions with providers, as needed.
• Drive team efficiencies through use of innovative technology
• Help maintain SH Provider Policy Guide to maintain compliance with all legal, regulatory, and payer requirements
• Monitor clinical program activities to ensure adherence to clinical procedures and standards.
• Assist in developing reporting mechanisms to evaluate standards of compliance and quality of care, establishing review criteria, recommending standards and measures
• Work closely with cross-functional partners to proactively strengthen and improve quality of care and quality of services systemically through innovation
• Lead and/or participate in additional projects as assigned.
• Embrace flexibility and adaptability when priorities shift based on clinical or business needs

Manager, Clinical Quality Innovation

• Collect, analyze, and interpret clinical, operational, and financial data to assess payer performance and trends.
• Monitor KPIs such as DSO, denial volume, and claim routing accuracy, flagging anomalies or discrepancies to the broader team.
• Assist with the creation and maintenance of automated and self-refreshing KPI dashboards.
• Support audit preparation and reconciliation efforts by pulling reports and validating data sets.
• Collaborate with IC3+ team members on new integrations, payer escalations, or special projects through research, timeline tracking, and administrative setup.
• Coordinate project milestones, risks, and deliverables, surfacing issues when timelines or inputs are at risk.
• Facilitate information flow and handoffs across internal teams including Billing, RCM, Product, and Legal.
• Maintain SOPs, payer playbooks, internal how-to guides, and reference materials.
• Standardize and centralize payer account information (e.g., routing rules, modifier requirements, prior auth logic).
• Document meeting notes, decisions, and follow-ups to ensure accountability and next steps.
• Execute recurring workflows that support clean claims, reduced DSO, and payer performance health.
• Translate front-line payer knowledge into scalable process improvements.

Payer Operations Specialist

Vice President

• Lead and inspire cross-functional teams of product managers, designers, and engineers to prioritize and deliver technical vision and execution of an AI-enabled care platform, integrating operational infrastructure with real-time data and optimizing care tooling.
• Manage a high-performing product team through effective leadership, feedback, and a focus on innovation, experimentation, collaboration, and accountability
• Champion a culture of innovation and experimentation — creating space for bold ideas, fast learning, collaboration, and continuous improvement across your teams.
• Own and evolve the Care roadmap, ensuring it aligns with Spring Health’s broader product vision and strategic priorities
• Scale intelligent servicing systems that streamline billing, claims, and care workflows for both members and providers.
• Partner with clinical and engineering leads to expand specialty and complex care use cases, including neurodiverse and family-inclusive care.
• Collaborate deeply with partners across Operations, Revenue, Marketing, Customer Success, Finance, and Analytics to understand every aspect of the care journey.
• Leverage insights from data, customer feedback, and emerging technology trends to shape your strategy, prioritize bets, and scale what works.
• Define, monitor, and improve key metrics (KPIs) that signal the health and success of the care journey — and use these insights to guide your teams with transparency and purpose.
• Contribute meaningfully to the Care leadership team, influencing our collective product strategy and fostering a team environment grounded in trust, learning, and mission alignment.

Senior Vice President of Product, Care Innovation

Content Marketing Manager

• Own the content strategy that supports GTM priorities and pipeline creation
• Set and guard the tone and voice for all B2B external content, ensuring clarity, credibility, and consistency
• Translate positioning and segment messaging into campaigns, narratives, and assets that fuel demand and conversion
• Manage editorial operations including prioritization, intake, resourcing, and content calendar
• Partner with Digital and Marketing Programs to drive SEO-led content performance, rankings, and conversion paths
• Lead multi-format content creation tailored to buyer personas and optimized for digital performance across paid, organic, and ABM channels
• Build systems to continuously source story ideas and data from product, execs, customers, and the field
• Apply modern content ops and AI workflows to scale production while improving quality
• Define corporate comms priorities with the CXO to reinforce our leadership narrative
• Direct PR agency execution to improve share of voice and media relevance in target outlets
• Strengthen executive visibility with high-quality speaking opportunities, earned commentary, and social amplification
• Prepare and coach spokespeople. Maintain message discipline across media and major moments
• Support alignment and responsiveness during product launches, news cycles, and reputation-sensitive situations
• Manage end-to-end awards submissions, including opportunity selection, narrative development, data collection, approvals, and submission execution across relevant industry and business awards programs
• Position flagship events and launches as major storytelling and content engines
• Shape keynote narratives and ensure consistent messaging across all speakers and activations
• Drive post-event communications and follow-through that support pipeline acceleration
• Partner cross-functionally so events become repeatable sources of high-performing content
• Lead and coach a small team of high performing marketers
• Manage vendors and PR agency partners for speed, capacity, and ROI
• Improve stakeholder experience through predictable delivery and clear trade-offs
• Set KPIs tied to pipeline influence, share of voice, digital performance, and executive visibility
• Monitor and optimize performance based on what moves deals and reputation
• Deprioritize low-impact activities and reinvest in what drives business value
• Lead experimentation to fine tune messaging efficacy and drive conversion velocity

Senior Director, B2B Content and Communications

Accountant

• Assist in tax compliance outsource provider management
• Assist in completing the Research and Development study.
• Create and maintain online accounts for various tax authorities
• Assist in resolving tax notices and controversies with various tax authorities as well as coordinate internally with the payroll team on applicable cases.
• Assist in indirect tax compliance for US sales and use tax, gross receipts, value added tax, digital services tax, and other indirect taxes globally
• Review and confirm monthly source data used for indirect tax returns
• Prepare indirect tax returns in-house where applicable
• Maintain and track all tax returns, working papers and other relevant documents in our internal files.
• Assist in developing and maintaining internal standard operating procedures for compliance processes
• Support the month-end close process by booking tax journal entries, performing variance analyses on account balances, and preparing account reconciliations
• Support in current and new business initiatives as applicable for indirect tax

Tax Staff Accountant

• Integrating emerging AI technologies into the member experience
• Building proprietary developer tools for emerging AI technologies
• Applying your passion for innovation to create experiences never before possible
• Executing quickly and efficiently in a collaborative team setting
• Contributing to a thriving team of engineers around you
• Providing technical direction and oversight for a larger organization

Staff Software Engineer, AI

• Leverage automation and AI-assisted workflows to streamline service delivery, communication, and task management, improving overall efficiency and experience
• Gather, synthesize, and apply user feedback to deliver experiences and tools that move metrics meaningfully
• Drive additional innovation by deeply understanding usage and experience of what you have built - to further meet the users’ functional and emotional needs
• Partner with analytics and data science to measure and analyze the impact of your initiatives, using insights to continuously refine and improve effectiveness.
• Work closely with the broader Product organization to set strategy within your team’s scope, serving as the subject matter expert and helping guide organizational decisions.
• “Roll up your sleeves” and drive results as an independent, self-driven product manager with stage-appropriate product management rigor and attention to detail.
• Stay informed on industry trends, competitor products, and emerging technologies, proactively sharing insights to shape and evolve product strategy.