Spring Health

Customer Success Manager

• Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers.
• Build rapport with decision makers and main points of contact to influence change in order to drive the adoption of best practices and successful change management methodologies, thereby driving optimal member utilization of the product.
• Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal.
• Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value from Spring Health.
• Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations.
• Collaborate across departments to deliver essential customer feedback, aiming to enhance processes and elevate the patient experience.
• Participate in ongoing weekly team meetings and training to continue to enhance product knowledge.
• Assist sales team with finalist calls and provide customer references as needed.