Senior Business Analyst, Workforce Optimization

Spring Health

Senior Business Analyst optimizing workforce strategies at Spring Health for efficient service delivery and capacity planning. Collaborating with operations to enhance member and provider satisfaction.

Posted 5/18/2026full-time🇺🇸 United StatesSenior💰 $125,000 - $142,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own forecasting of inbound volume to the Care Support, Clinical Operations, and Provider Operations departments, broken down by channel and request category.
Develop and manage dynamic workforce management models to balance member and provider satisfaction, while enabling scenario analysis.
Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions.
Serve as a strategic partner to Operations leadership, providing guidance on resourcing decisions and capacity planning.
Act as the primary liaison for Operations workforce optimization in cross-functional initiatives, collaborating with teams such as Product, Marketing, and Customer Success.
Own the tooling stack for workforce management, ensuring our vendor spend is optimized.

Requirements

What you’ll need

Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree preferred
Minimum of 3–5 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech)
Experience with workforce management or capacity planning is a plus
Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex); experience with workforce management tools is preferred
Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis
Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions.
A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment.

Benefits

Comp & perks

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

forecastingworkforce managementcapacity planninganalytical modelsdata analysisdata visualizationSQLLookerHex

Soft Skills

communicationstorytellingcollaborationstrategic partnershipproblem-solvinginfluencingsynthesisorganizational skills