Technical Program Manager

• Lead cross-functional technical initiatives that deliver scalable, high-impact product outcomes.
• Work closely with product managers, engineers, designers, and cross-functional stakeholders to architect, plan, and execute complex technical programs.
• Plan, manage, and deliver cross-functional initiatives ensuring predictable and scalable outcomes.
• Own engineering operations systems and tooling (e.g., Jira, Applause, internal DX tools), managing reliability, usability, and adoption.
• Drive communication across engineering, product, and business leaders to ensure stakeholder alignment and transparency.
• Proactively identify technical risks, operational inefficiencies, and cross-team blockers, driving resolution or trade-offs.
• Establish frameworks for reporting, retrospectives, and continuous improvement to increase delivery reliability and engineering productivity.
• Partner with engineering teams to enhance developer experience through automation, tooling, and process improvements.
• Track metrics like delivery velocity, roadmap completion rate, incident/defect reduction, and stakeholder satisfaction to guide prioritization.

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