IT Support Engineer

Spring Health

IT Support Engineer managing hardware and software support at Spring Health's San Francisco office. Delivering IT solutions and collaborating with local employees and remote teams.

Posted 4/27/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $47 - $51 per hourWebsite

Tech Stack

Tools & technologies

iOSJamfMacOS

About the role

Key responsibilities & impact

Serve as the sole on-site IT point of contact for all SF employees, delivering Level I & II support for hardware, software, and SaaS issues, escalating Tier III issues to the NYC team with clear documentation and context
Actively monitor the service queue to ensure SLAs are not breached and metric goals are achieved
Own all A/V setup, maintenance, and troubleshooting for conference rooms, and support virtual meetings and webinars via Zoom to ensure a seamless hybrid experience
Act as the primary IT liaison with SF building management, coordinating technology infrastructure needs, repairs, and facilities-related requests
Manage local vendor relationships for repair, maintenance, and limited procurement needs
Maintain accurate, up-to-date inventory of all hardware assets and accessories on-site
Assist with IAM tasks including employee onboarding/offboarding, access provisioning, and periodic access reviews using tools such as Okta
Support device management and compliance using JAMF or a comparable MDM platform
Author and maintain knowledge base articles and SOPs relevant to the SF office environment and general IT best practices
Proactively identify recurring issues, propose process improvements to reduce ticket volume, and participate in cross-functional IT projects contributing SF-specific context and feedback to the broader team

Requirements

What you’ll need

3–5 years of experience in an IT support or IT operations role
Strong macOS and iOS troubleshooting skills
Hands-on experience with JAMF or a comparable MDM platform
Proficiency with Google Workspace with Admin permissions
Working knowledge of Okta or a similar identity and access management platform
Experience with tools including Slack, Zoom, Asana, Asset Manager tooling, and Atlassian products
Familiarity with password management platforms
Comfortable with A/V systems, conference room technology, and basic networking troubleshooting
Self-directed and highly organized able to manage priorities and make decisions independently without day-to-day supervision
Clear and proactive communicator with both local colleagues and a remote team
Basic to advanced knowledge of AI tooling including ChatGPT, Claude, Gemini
Experience in workflow orchestration tooling (n8n, Zapier, Workato, Okta Workflows)

Benefits

Comp & perks

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.

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Hard Skills & Tools

IT supportmacOS troubleshootingiOS troubleshootingJAMFGoogle WorkspaceOktaA/V systemsnetworking troubleshootingAI toolingworkflow orchestration

Soft Skills

self-directedhighly organizedclear communicatorproactivedecision makingmanaging priorities