People Operations

• Report to the Associate Director, People Operations & Systems
• Manage onboarding and offboarding logistics to create seamless transitions for new hires and departing employees
• Process employee transactions and data updates within the HRIS
• Provide support to employees through the internal ticketing system
• Update and maintain internal knowledge bases and SOPs
• Partner with cross-functional teams to optimize people-related workflows and improve the employee experience
• Maintain high standards of data integrity and provide timely support to employees
• Deliver timely employee support within defined SLAs and maintain high accuracy in employee lifecycle transactions
• Contribute to self-service initiatives to reduce tickets and keep internal process documentation up to date and actionable

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