Spring Health

Benefits & Billing Coordinator – Temporary

Spring Health

contract

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $25 - $29 per hour

Job Level

Junior

About the role

  • As a Temp Billing & Benefits Coordinator, you are the frontline engine of our member experience. This is a fast-paced, high-volume role that requires flexibility. You will be expected to pivot between phone and email support seamlessly throughout the day, depending on the needs of the business and our members.
  • Manage a steady, high volume of inbound calls and emails daily. You are the primary point of contact for our members and the bridge to their care. You will help members with a wide variety of needs; including but not limited to, benefit and cost education, insurance verification, and billing disputes, while remaining agile enough to resolve or triage additional member concerns as they arise.
  • Act as a first-line troubleshooter for members facing technical hurdles, particularly around payment processing and platform navigation. Escalate issues as needed to cross-functional partners for resolution.
  • Communicate sensitive health and financial information with high emotional intelligence. You will de-escalate stressful situations by actively listening and providing solution-focused support, all while remaining strictly HIPAA compliant.
  • Work closely with internal teams to resolve complex issues quickly, ensuring no member request falls through the cracks.
  • Resolve member inquiries with a high sense of urgency while adhering strictly to established workflows and SOPs. You will act as a vital feedback loop, identifying and surfacing trends in member concerns and your own observations to help us continuously optimize our processes.

Requirements

  • At least one year of customer service experience. Preferably in a high volume, contact center environment. Experience in in healthcare / insurance support is preferred.
  • At least one year of experience in member benefits (eligibility, verification, etc.) and/or billing (billing disputes, payment processing, claims, etc.).
  • Ability to navigate sensitive member needs with urgency and in a resilient manner.
  • Ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment.
  • Experience working with individuals with diverse backgrounds and needs.
  • Proven experience in handling sensitive information or supporting individuals in distress.
  • Strong empathetic listening skills.
  • Exhibit effective and proactive communication with peers and leadership.
  • Ability to maintain composure and professionalism under pressure.
  • Understanding of confidentiality and privacy regulations/policies.
  • Exhibit resourcefulness, creativity, ambition, and a strong problem-solving mindset.
  • Ability to thrive in a fast-paced, dynamic environment while meeting the performance metrics of the role.
  • Technical proficiency, including the ability to troubleshoot and guide effectively.
  • A designated private work environment to ensure adherence to data privacy and integrity.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicebillingbenefits managementinsurance verificationpayment processingclaims managementtroubleshootingSOP adherencedata privacyHIPAA compliance
Soft Skills
empathyactive listeningcommunicationproblem-solvingresiliencetime managementindependenceprofessionalismresourcefulnesscreativity