Partner with the Customer Value team to build, maintain, and improve reporting infrastructure that supports our provider experience metrics and related KPIs.
Develop a metric tree for any distinct Customer Value team with a separate North Star Metric, that can be broken down into component metrics and influences.
Develop dashboards and data visualizations that empower non technical users within the Customer Value team to understand overall trends and drill into drivers of metric movements.
Support the Customer Value sub-team responsible for routing members to the right care by measuring the impact of this routing on financial performance.
Partner with the data science team to dive deeper into major trends, helping us understand what is driving those changes.
Ensure downstream teams can access and utilize data effectively by providing training, documentation and support for the dashboards and data products you deliver.
Ensure accurate and consistent reporting of metrics, collaborating with cross-functional stakeholders to ensure data alignment across the business.
Work with our analytics engineering team to maintain the core data models in dbt that support these metrics and ensure data consistency.

Requirements

You have 5+ years of working experience working with data, data visualization, and dashboarding tools
You have experience working with product and/or finance analytics
You are strong in SQL, and have used dbt or similar data transformation tools
You have experience working with Looker or other similar data visualization tools (Hex, Tableau, Omni, etc), both creating the data model and building dashboards
You have strong user empathy - you can deeply understand the core issues stakeholders are having and translate them into solutions that meaningfully improve their ability to operate
You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders
You have good communication skills, are comfortable explaining technical concepts to a non-technical audience, and are comfortable working independently with executive level team members
You have a passion for successfully navigating ambiguous problem areas and learning new approaches

Benefits

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLdata visualizationdashboardingdata transformationdata modelingmetrics developmentfinancial performance analysisdata consistencyKPI reportinganalytics

Soft Skills

user empathyimpact focuscommunication skillsproblem-solvingindependencestakeholder engagementtrainingdocumentationcollaborationadaptability