Solidify Spring Health’s leadership position in offering high quality localized mental health care services globally.
Develop, implement, and maintain a robust quality framework, including testing processes and standards.
Define and track key quality metrics and drive continuous quality improvement across all localized products and content.
Oversee testing cycles, manage bug reporting/triage, and ensure timely resolution of quality issues with cross-functional teams (e.g., engineering, product, ops).
Own the creation, maintenance, and enforcement of linguistic assets (TMs, glossaries, style guides, reference materials).
Track and improve the quality performance of external localization vendors.
Identify opportunities for automation and tooling integrations specifically for quality and testing workflows.
Collaborate with stakeholders (design, UX, R&D) to improve the quality of our global member experience.

Requirements

5+ years of experience localization program management, quality management, AI/machine translation, or a similar role.
Proven ability to define, implement, and measure localization quality standards and metrics.
Experience with localization tools and bug tracking systems.
Highly organized, detail-oriented, and proficient in root cause analysis and issue prevention.
Ability to work in a cross-functional and fast-paced environment.
Fluency in another language is preferred.

Benefits

Health, Dental, Vision benefits start on your first day at Spring.
You and your dependents also receive access to One Medical.
Accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning.
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription.
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care.
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

localization program managementquality managementAI/machine translationlocalization quality standardsroot cause analysisissue prevention

Soft Skills

highly organizeddetail-orientedcross-functional collaborationability to work in fast-paced environment