Customer Success Manager
Spring Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $106,400 - $131,000 per year
About the role
- Lead and develop a team of Customer Success Managers supporting our SMB and Mid-Market customers.
- Drive operational excellence in onboarding, engagement, and renewal processes
- Partner cross-functionally with Sales, Product, and Clinical teams to ensure a seamless customer experience
- Analyze account performance to identify risks and opportunities, proactively managing outcomes
- Build executive relationships with key clients and ensure alignment on business goals and care impact
- Maintain a deep understanding of our product and service offering to serve as a trusted advisor
- Guide Customer Success Managers on how to tackle escalations and opportunities within their book of business
Requirements
- 5+ years of experience in customer success or account management, with at least 2 years in a people leadership role
- Proven track record of driving client outcomes and managing enterprise accounts
- Strong communication, analytical, and relationship-building skills
- Experience in B2B SaaS, healthcare, or mental health industries
- Comfortable working in a remote-first, fast-paced environment.
Benefits
- Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
- Employer sponsored 401(k) match of up to 2% for retirement planning
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- We offer competitive paid time off policies including vacation, sick leave and company holidays.
- At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
- Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
- Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
- Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successaccount managementonboarding processesengagement processesrenewal processesanalytical skillsrisk managemententerprise account management
Soft Skills
leadershipcommunicationrelationship-buildingoperational excellencecross-functional collaborationproactive management